I stayed for almost a week at the Regal Hong Kong Hotel and was put-off by the poor service both checking-in and checking-out. When I checked-in, the staff was more interested in getting me to sign-up for their hotel rewards programs (no thanks) then telling me essential things, like my room number or where breakfast was. Breakfast was included in...
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I stayed at the Regal Kowloon on 5/4 and has a excellent experience. Since my meeting the next week is at the island, I decided to try Regal Hong Kong. I am glad to report the Hong Kong property and staff are as good as the one in Kowloon. Room is clean, service is excellent. I have signed up for...
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A friend had described the hotel as 'faded elegance' so I was expecting the worst. However, I was pleasantly surprised - my room was large and quiet and had all the essentials. Room service was fast and efficient and everything worked. The gym in the sub-basement level was functional - just a pity it was in the bowels of the...
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Dear Sir/Madam,
Thank you for your positive comments about the hotel although I am sorry that we do not have a bar other than the Tiffany Lounge you referred to in the Lobby. We have done a lot of modernizing work on the rooms and are just completing another floor this month. I look forward to welcoming you back again...
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I travel to Vietnam numerous times a year, and like to stop for a day or two in Hong Kong. Its on my nickel, so I visit the various discount travel sites to find a hotel in the under $125 range. The same five hotels seem to always pop-up: Regal, Hotel Bonaparte, Cosmopolitan, Cosmo and Charterhouse. All are in the...
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Dear Sir/Madam
Thank you very much for your positive comments about your recent stay with us. Thank you and we look forward to welcoming you back again soon.
Best regards
Glen Farmer
General Manager
Regal Hongkong
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I believe thar Hotel industry is a services industry, although this us needless to say but I have doubt that Regal Hotel understand this. Despite the recent and on-going refurbishment of the hotel the service is rather disappointing. First of all, the lady that helped to check us in showed us with very unpleasant face as seems we are unwelcomed,...
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Dear Sir/Madam
Thank you for your comments about your experience staying with us recently. I am very sorry to learn that you were not made to feel welcome on arrival and I have taken this up with the department concerned to ensure we deal with this issue. Upselling at the desk is simply a way of offering guests some additional...
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We stayed 2 nights during April 2012 at the Regal Hong Kong on a stop over in Hong Kong.
We were overall pleased with all aspects of this hotel during our stay.
We made use of the complimentary shuttle bus (contact the hotel in advance) from the airport which picks you up from the Airport Regal hotel after obtaining tickets...
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Dear Madam,
Thank you very much for your positive comments about your recent stay with us. We are delighted that you had a good experience and this will be a great encouragement to our associates. We look forward to welcoming you back on your next trip to Hong Kong.
Yours sincerely
Glen Farmer
General Manager
Regal Hongkong
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Requested for a change of room bec. initial room had dirty carpet (1516). Next room (1806) was a renovated one, a bit modernized. Very spacious with 2 beds w/c you can push together, bigger than a king bed. Beds and pillows were soft. With tub and separate shower plus toiletries. With safe, coffee&tea, desk. Views are of buildings, Victoria Park...
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Dear Madam
Thank you for your comments regarding your recent stay with us. I have taken up your comments with the Housekeeping team regarding the carpet in the room you were initially allocated. We do have a program of carpet shampooing and they are also regularly vacuumed to keep them in good condition. We will also work harder to raise...
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Stayed fo four days at the Regal Hong Kong wile in town for business. Overall i was happy with the experience I had. The room was ok, it was kept clean and made up in good time daily. I had no problems with reception staff and most of the other people at the hotel. The only place I did have...
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Dear Sir
Thank you for your positive comments about your recent stay with us but I did note your experience in Café Rivoli where you took breakfast. I have taken this up with the team accordingly as it is our priority to be polite and helpful to our guests at all times. Please accept my apologies for this but be...
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Service was inconsistent. Some excellent (Bono, the bellman is unbelievably good), some average. Checkout process seems slow. Not a lobby type hotel with chairs, couches etc. Fitness center was dirty. My room was quite clean. Meeting rooms were clean and well serviced. Meeting room food was good.
Dear Sir/Madam
Thank you for your comments about your recent stay with us and I am sorry that there was a lack of consistency in our services. Your compliments on Bono are well received and will be passed on to him to further encourage him and his colleagues. We are also working on improving the check out service which can...
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Modern and spacious room, location near Sogo and Time Square shopping centre. Nearby area many HK cafe and other eating place etc wanton noodle house and porridge.
Very unfriendly Lobby area no sofa or chairs to rest or sit for family with children's or infant while waiting for check in or check out.
Taxi to Disneyland HK 200 dollars around...
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Dear Madam Catherine
Thank you for your comments about your recent stay with us and I have noted your reference to the unfriendly Lobby. It is something that we are looking into in order to make some improvements but I do hope it did not affect your stay with us too much.
I look forward to welcoming you back on...
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589 Reviews
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