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The Upper House

5.0 of 5
Pacific Place, 88 Queensway, Hong Kong, China (Admiralty)
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The Upper House
Ranked #1 of 507 hotels in Hong Kong
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480 reviews from our community

Traveller rating
    432
    36
    7
    2
    3
See reviews for
Families
44
 
Couples
169
 
Solo
47
 
Business
151
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Leipzig, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Upon arrival the reception at the hotel lobby was not as pleasant as we had expected - they tried to move us to other hotel outside the city center, but after our rejection and 30-minute waiting in the lobby we were excorted to our room. The hotel is very stylish and contemporary in any detail, but doesn't have swimming pool,... More

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Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Dear Konstantin Many thanks for your feedback on tripadvisor.com We appreciate that you took time to write this review after almost 6 month post stay at “our house”. I would like to apologize again that your arrival experience was not as smooth as it should have been. Please let me know if you would like to be contacted again to... More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

I have stayed in many 5 star hotels around the world, some definitely more 5 star than others but the Upper House is right up there amongst the best. The rooms are amazingly spacious and incredibly well designed. So much so that I didnt actually want to go out! When in Hong Kong I used to stay at the Shangri... More

Was this review helpful? Yes
See 2 more reviews by 90deedee for Hong Kong
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Many thanks for your very kind feedback on tripadvisor.com We appreciate all the time you took to share your experience at “our house” with the rest of the triapdvisr.com community. Thanks for calling us “first class” and we are glad that you enjoyed our environment which is indeed a bit different to the “traditional five star hotel”. Do come back... More

Perth, Australia
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

I have stayed at The Upper House on numerous occasions and is my first choice when in HK. As someone who has experienced numerous luxury hotels around the world, in my opinion, there are very few hotels anywhere that can match The Upper House in terms of space, luxury, design, service, location, intimacy, privacy and attention to detail. It lacks... More

Was this review helpful? Yes
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Many thanks for your very kind feedback on tripadvisor.com We appreciate all the time you took to share your experience at “our house” with the rest of the triapdvisr.com community; especially after numerous stays with us. Thank you very much for all your loyalty. Do come back soon again and let me know if I may be of any assistance... More

Auckland Central, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 13 May 2013 NEW

Stayed at The Upper House for 4 nights, the minute I saw the bathtub with the amazing view of Victoria Harbour, I was speechless! Very impressed with the 'paperless' check-in process, all done on an iPad and Connie, was so lovely, showing us all the gadgets in our room and they even upgraded us to a harbour view room, thank... More

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Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Many thanks for your very kind feedback on tripadvisor.com We appreciate all the time you took to share your experience at “our house” with the rest of the triapdvisr.com community. I was particularly proud to hear your kind feedback about Connie. It is wonderful to hear that you appreciate our service delivery philosophy as well as the different approach to... More

Seattle, Washington
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

This is one of the best hotels I have ever stayed in. Everything about it is first rate -- the design, the finishes, the service, the amenities, and the restaurant -- all with spectacular views of the city. From the moment we arrived (after a very long flight from the US), everything was taken care of. Check-in was extremely fast... More

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See 5 more reviews by gbruels for Hong Kong
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Many thanks for your very kind feedback on tripadvisor.com We appreciate all the time you took to share your experience at “our house” with the rest of the triapdvisr.com community. All your positive comments in regards to our unique hotel as well as the way we deliver service have been shared with our team. The skylounge indeed serves as a... More

1 review
5 of 5 stars Reviewed 11 May 2013 via mobile

Take time to stay at the best hotel you will never want to leave, trust me. From the warm greeting and swift check in to the most luxurious bath robes ever. This place has it all, little touches along with exceptional service. Incredible breakfast, complimentary yoga and a staff that will do everything to ensure you have the mot incredible... More

Was this review helpful? Yes
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Dear Steven Many thanks for your very kind feedback on tripadvisor.com We are much honored to hear that you want to “move in indefinitely”. It is great to hear that you like the product, service and the little additional treats such as our complimentary YOGA lessons with Wayne during the weekends. Do come back soon again and let me know... More

GLENCOE
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 10 May 2013

my wife and i just spent one week in this hotel. very relaxing and services are meticulous and unintruding. you feel like you are living in your own home. i highly recommend to stay there while in hong kong.

Was this review helpful? Yes
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Many thanks for your very kind feedback on tripadvisor.com Thanks for calling our hotel “exceptional”. It is wonderful to hear that you liked the service and felt “at home”. Do come back soon again and let me know if I may be of any assistance to arrange reservations at The Upper House or any other Swire Hotel. Sincerely, Marcel Thoma... More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 10 May 2013

I have always like to stay around the Pacific Place area and have tried all the other 3 hotels except for Upper House. Finally decided to spend 2 nights here and I am in love with it. The room and bathroom is really spacious, the bed is super comfortable and the sofa too and the staff ate great and the... More

Was this review helpful? Yes
See 3 more reviews by ilovethebeach06 for Hong Kong
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Many thanks for your very kind feedback on tripadvisor.com We are glad to know that you finally decided to try us having been so familiar with the rest of the luxury hotel offerings in Pacific Place. Thanks also for giving us thumbs up for our current nr. 1 posting on tripadvisor.com We have received lovely feedback from our guests and... More

Milan, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

The Upper House is a fantastic hotel experience. The location is very convenient, in Pacific Place with an easy reach to any Hong Kong Island destination. The rooms are spacious , starting with a 70 sqmt size, modern, comfortable feel with a great view. The bathrooms are extremely large and by far the best I have experienced in years of... More

Was this review helpful? Yes 1
Marcel T, Manager at The Upper House, responded to this review
17 May 2013

Dear Stefano Many thanks for your very kind feedback on tripadvisor.com It is an honor to learn that you call us “the best in Hong Kong and Asia”. We are glad that you are comfortable at “our house”. Do come back soon again and let me know if I may be of any assistance to arrange reservations at The Upper... More

Port Melbourne
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 8 May 2013

From the moment you arrive the staff at Upper House treat you like royalty. The check-in process in the room is great, the last thing you want to be doing is hanging around the lobby when you're tired and jetlagged. It was nice to be shown how to operate some of the cool stuff like the ipod that streams music... More

Was this review helpful? Yes 1
See 4 more reviews by Magentalovely for Hong Kong
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Additional Information about The Upper House

Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hotel
The Upper House Hong Kong
Address: Pacific Place, 88 Queensway, Hong Kong, China
Region: China > Hong Kong > Admiralty
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hong Kong
#1 Business Hotels in Hong Kong
#7 Family Hotels in Hong Kong
Price range (per night): INR29,964 - 38,250
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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The Upper House
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