I am greatly appreciative of the warmth and kindness that provided to me by the staff at your hotel. I would particularlly like to thank and recognize Vivian Zhou for her dedication in making sure my stay was perfect. I only wish more hotels I stay in had people like Vivian woirking for them. It would make my stays more... More

This is a friendly hotel. I travelled with my family and we were pleased with the service and facilities at this hotel. We enjoyed the breakfasts and had a nice buffet tea at the restaurant. Nice touches included changing the carpet in the lifts to reflect the days of the week.

I really loved this hotel. Although some people may feel this location is not convenient- Beijing is so large I am unsure any other spot would have been more convenient. The room was spacious, very clean and comfortable. We liked all of the great space to put away or toiletries in the bathroom an the amenities in the room.Our only... More

brilliant hotel! clean with good amenities. staff warm and friendly. restaurant food excellent - good choice at breakfast and also at dinner. one of best hotels in Beijing. staff helpful and accomodating.

Great hotel, poor location. Expensive meals. Hard to get taxis in the morning. Very friendly staff. Buffet diner was very good, with lobster and other sea food. I checked in they day of my birthday and was very pleased with the complementary birthday cake they put in my room.

1. good service 2. can improve by providing more travel information about Beijing in hotel room such as map and travel guide. 3. welcome fruits can have more variety, not just apple as I stayed from 20 to 22 April 4. plant more trees and flowers in the garden 5. garden should be renovated so as to improve the overall... More

We stayed in this hotel for 9 days in April 2013. We had two rooms in the valley wing. And had free access to a really nice lounge with everything complimentary even nice champagne. The breakfast was served in the lounge as well, and was very good. The rooms where above normal Shangri-La standard and very large. The staff was... More

I stayed here for a short weekend getaway with my family during the chinese vacation of tomb sweaping day. We were taken to the 12th floor for check in the club floor. It was very smooth and done by very polite people as well. Hotel set up: It has two towers, garden wing and valley wing, the new one, which... More

Shangri-la in Beijing was my second stay at Shangri-la property and I was very much looking forward to it. Unfortunately my expectations were too great. The hotel is older than Shangri-la in Dubai and we got rooms in the not yet renovated towers so the wear and tear was noticeable. I didn't mind as the bed was super comfortable and... More