(1) Problem with Check-in: different price than offered and arranged on phone reservation.
(2) Room on non-smoking floor but smelled like smoking lounge and was equipped with ashtray.
(3) Shower door broken and water temperature changed permanently. Empty and unplugged minibar in room (?), no hairdryer in bathroom.
(4) Hotspring entries and all attractions were guaranteed to be included in the rate. In fact we had to pay for every single attraction (boat, mud bath, skin treatment, hire of "private" hotspring pond)
(5) The room rate includes only single-entry ticket for the hotsprings which is ridiculous. If you stay in the hotel you expect multiply entries during your stay.
(6) There was Western breakfast guaranteed by the receptionist but there was no. The Chinese style breakfast was a terrible mush of several times warmed up food with a poor quality. Even me as China expatriate for 3 years I prefered to get out hungry. There were no drinks offered at... more