Had a group of mine stay there but was not worth the price! Entire staff have ego problem! Hotel aint at all a 5 star! Can probably pass for a 3 star hotel. One rather stay at the 680 Hotel! Air conditions have not been working for the past 4 years! lol! That's strange and the GM always says its... More

One of the most beautiful hotels I have stayed in but really let down by the service. I checked in at 10pm and went straight to the main restaurant. I had been travelling since 4am. I asked for a beer and ordered the set menu. The waitress stood at the bar chatting and after 20 minutes I stood up to... More

Maybe in the early 80s this would've been considered a 4 star, but definitely not by today's standards. We were in Nairobi for a trade show, and stayed at the hotel for 4 nights. It is very centrally located in the heart of the city. That is the only positive thing about this hotel. The doormen very not rude, but... More

On the plus side- The doormen are absolute gems, they're just fantastic and deserve to work at a far better hotel than this. I urge them all to go put in applications at the Fairmont. The staff doing the coffee and tea service for conferences are also top notch, they should also work somewhere better. The minus? I don't even... More

I stayed here for a few days on Business, the hotel is centrally located in the city but really needs a face lift. Rooms are old, dusty and lack any quality, the food is poor as is the bar. On check out it took half an hour as the staff were extremely confused and lacked communication between the various departments.... More

I must be honest. The only thing going for this hotel is that it is in the city centre and then the rooms are very big. Other than that, it was an old hotel in need of serious refurbishing. Check in was extremely slow. There was only one person attending to over 12 people. I had just come into Nairobi... More

After reading other recent reviews before my trip I was not expecting too much. I was pleasantly surprised. I stayed 3 nights, I think - I arrived around 2 am on a Tuesday/Wednesday and checked out at midnight on a Friday and, since the company that sent me down arranged to pay for all my meals taken at the hotel,... More

I stayed here for one night during a layover in Nairobi. Unfortunately I do not get to book my own business travel because I would not have booked this hotel. It was old, dingy, and the air conditioning didn't work at all. I never cooled off. In the morning, I realized I could have opened my window... it was so... More

I am am frequent visitor to Nairobi and as holiday inn (southern sun) and serena was full so i had to opt for this hotel. Bads:- Poort Staff , Aged Rooms, Smelly Toilets , AC doesn't work at all. Goods,:- Probably the food is good and good location More