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Sarova Stanley

5.0 of 5
Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
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Sarova Stanley
Ranked #6 of 80 hotels in Nairobi
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383 reviews from our community

Traveller rating
    174
    152
    38
    12
    7
See reviews for
Families
40
 
Couples
112
 
Solo
44
 
Business
140
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chetserfield
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

I have just returned from a two night stay at this hotel and it was fantastic. Nothing is too much trouble and we were greeted with a cool refreshing drink. We were shown to our room which was beautifully decorated and has everything anyone could desire. The pool and bar area were superb and the Thai restaurant was superb. I... More

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See 2 more reviews by ErikaChesterfield for Nairobi
Tel Aviv
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 12 June 2013

I stayed at the Stanley for one week and it was quite a pleasant stay. Breakfast is excellent with a lage choice of everything. I found the restaurants just a bit overpriced for dinner, especially considering you must add 30% to the cost of the meal for taxes and service charges. The food was of good quality and the service... More

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Islamabad
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 June 2013

The hotel is of old Victorian style but very nicely and well maintained to give a luxurious living to the traveler. I was greeted at the doorstep in a typical African style "Jumbo". The lobby is small but well decorated with all the historical pictures of the city and hotel, rooms are comfortable with all amenities and specially the breakfast... More

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See 4 more reviews by Sadiq S for Nairobi
Tehran, Iran
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 June 2013

Well my wife and I spent one night at the Sarova Stanley hotel. We arrived at 11 oclock at night and were told that we had to check-out tomorrow morning at 10AM!! Now I don't believe this is the norm for Kenya hotels, (is it?), but what I DO know is I had to present my voucher to the reception... More

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Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 29 May 2013

Good location in Nairobi CBD. Room was very nice, clean and comfortable. Excellent food and ambiance at the pool terrace restaurant. Breakfast buffet spread was big and very good. Arrived in the evening and had to leave early next morning for safari so didn't have much time to enjoy the facilities. Standard 5 star hotel service. Although I paid a... More

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David G, General Manager at Sarova Stanley, responded to this review
7 June 2013

Dear lcw-indietraveler, Thank you for your review. We appreciate the comments on our Pool deck restaurant and Thorn Tree Restaurant. We have shared this with our chefs to motivate them to exceed customer expectation through their creativity and fresh ingredients. We hope that on your next visit, you shall share your lovely pictures with all. Warm regards, David Gachuru. More

Blackpool
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 May 2013

Excellent hotel & service. Very clean & friendly. Centrally located in Nairobi. Plenty of choice of food. Top floor swimming pool was gorgeous. Only down fall was that it was a tad expensive. Also they made us feel very welcome and they made a lot of effort to help celebrate our wedding anniversary! Defiantly would recommend this hotel.

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David G, General Manager at Sarova Stanley, responded to this review
7 June 2013

Dear Cazza_x, Thank you for the feedback on your recent stay with us. We appreciate the comments and the rating. Befriend us on our Facebook page and see more of the other Sarova properties, located in scenic destinations in Kenya. Warm regards, David Gachuru. More

London, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 24 May 2013

The poor service does not match up all the captivating history that the stanley holds.....starting with when we got there...the staff has no enthusiasm and it was as if they were all trying to get away the minute we arrived.....or busy asking you if you had booked your next safari or rented a car.....all annoying questions after tiring travels.... the... More

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David G, General Manager at Sarova Stanley, responded to this review
7 June 2013

Dear idreamofkenya, Thank you for your review. We are happy to have shared our history with you. We have noted the concerns raised to better our service and product. Looking forward to hosting you again. Warm regards, David Gachuru More

Seattle
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 19 May 2013

This was my second visit after almost 17 years. I loved it then and still do! The Stanley is a beautiful, elegant, classic hotel in the center of the amazing city of Nairobi. The hotel has a fascinating history. The standard rooms are large and comfortable, The staff incredibly helpful and friendly. Both restaurants serve excellent food. The spa and... More

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David G, General Manager at Sarova Stanley, responded to this review
7 June 2013

Dear NancySN, Thank you for your review. We appreciate your return visit after 17 years. Thank you also for your rating. We appreciate your feedback. Next time, kindly share with us pictures of each of your stays. Warm regards, David Gachuru. More

Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 15 May 2013

The Stanley has a very fascinating history and I do love the architecture..my problem is with the staff...I do not know what method they use for screening their potential clients but my two visits there havent been pleasant...!!! At he restaurant, I got served as if I was seond rate client...at the lobby when I enquired ater a friend who... More

Was this review helpful? Yes 2
See 7 more reviews by Herine O for Nairobi
David G, General Manager at Sarova Stanley, responded to this review
7 June 2013

Dear Herine O, Thank you for your feedback. We are glad that the history and heritage of the hotel made your stay more memorable. We regret the concern raised and have taken note of it for an immediate action plan to meet and exceed customer expectation. Warm regards, David Gachuru More

Pune, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013

The hotel was wonderful. The welcome was great. Though they have a system that won't let you check in before Mid-day. We had reached the hotel around 8 ( our flight timing was weird) and had to wait a couple of hours before we were given the room. If I had to take the room early, I was asked to... More

Was this review helpful? Yes 1
David G, General Manager at Sarova Stanley, responded to this review
7 June 2013

Dear Kauzy, Thank you for your feedback. We appreciate your comments on our hotel and welcome. Our guest rooms may not be always available for early check-ins, unless specifically required in advance. We regret that, this caused the wait. However, we are glad your overall experience was great. Warm regards, David Gachuru More

 
 
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Additional Information about Sarova Stanley

Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi
Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Nairobi
#4 Luxury Hotels in Nairobi
#7 Business Hotels in Nairobi
Price range (per night): ₹11,333 - ₹21,279
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Sarova Stanley
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