I helped organize a trip for 40 participants, and Hilton Nairobi was by far the most disappointing part. First, we got put on the "Pool" level, which had outdated and barely functioning rooms. Multiple rooms had issues with AC. The shower in my room malfunctioned, flooding the whole bathroom so I had to move in the middle of the night....
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Professional staff. They were always helpful and attentive.
I got a room on th executive floor, it was super clean and spacious.
This is not a new trendy place, but it has lots of charm and it is very well located in the heart of the city centre.
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Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home....
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Had the misfortune to be back in this dump again recently. Expect a comment from the manager talking about the refurbishment master plan that is going to be Enacted soon. Sigh! yea sure, we've been hearing that lie for ten years now.
OK the good stuff:
They do security fairly well and that is wholly necessary.
The staff are nice...
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Reviewed 1 April 2010
Thank you very much for taking the time to write to us via the Trip advisor medium.
We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet...
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I stayed at the Hilton for 4 nights. The reception area is very grand and impressive as is the dining area, giving a great first impression. Staff were friendly and attentive.
The security was tight and my bag was searched on each occasion I entered the hotel, which was reassuring.
The bedroom didn't meet my expectation, although clean, tidy and...
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We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
We do take our guests and their well being very seriously and always hope to meet the guests’ expectations.
We have noted your...
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I was little bit surprised since my expectations were maybe too high. Probably if you lower your expectations from ''real'' Hilton standards, you may be just satisfied. Location is also not the best one from security point of view and if you do not have local friend or tour guide accompanying you, do not even try going out of the...
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We thank you for taking the time to share your valued feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
We have noted your comment regarding security and are very sorry that the atmosphere in the vicinity of the hotel...
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Stayed at the hilton because could not find an accommodation with the Intercontinental.. and well even though the location is in the city with a few eating places right outside the hotel and the lobby looks great, found the rooms to be old and in need of refurbishment, especially the bathrooms need an upgrade. The staff was cordial and the...
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We thank you for taking the time to write to us; it was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
We do take our guests and their well being very seriously and always hope to meet the guests’ expectations.
We have noted your...
More
Stayed 3 nights at the Hilton Nairobi, which I think doesn't live up to the standards you may expect from a 4 star hotel, it's outdated, my bed was not very comfortable, not even after I received an additional mattress layer that should have made the bed softer. Bathroom is outdated but clean. They charge USD 20 per device per...
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We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations.
We have noted your comment regarding general condition of the hotel and the comfort of your bed and I...
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We only stayed one night and were not unhappy with our stay, but the rooms were straight out of the 80s and could definitely use some updating -- especially for the price.
The location was convenient, the staff all friendly, and the hotel felt safe. So the basics were covered. I'm not sure how this would compare to other hotels...
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We thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet their expectations.
We have noted your comments regarding our rooms and I am pleased to advise that we are in the...
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It was my first hotel stay in Africa, was excited anxious and nervous so booked the best brand for my stay, I could figure out from my home in India. I found that hotel in a good crowd and safe location next to the high court, parliament and other govt buildings. I was little disappointed as room was very old...
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We thank you for taking the time to share your value feedback with us. It was truly a pleasure to serve you. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
We have noted your comment about the size and age of rooms, I am indeed very sorry that we have...
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Its a standard Hilton with all your expected amenities. It is in the downtown area, about a 15 minute taxi ride from the airport. Nice to have 24 hour electricity and Air Conditioning that you can set to your liking after being in Africa for a few weeks. The staff is very helpful. Checkin was efficient and painless. Rooms are...
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Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to tell us about your experience. Hilton has always taken pride in ensuring that our guests have the feeling of it being a home away from home.
We have noted your comments about the facility cleanliness and comfortable beds which made your stay...
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