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Ole - Sereni Hotel, Nairobi

4.5 of 5
Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
Hotel website
Hotel amenities
Special Rate
$200 (USD)
Ole - Sereni Hotel, Nairobi
Ranked #19 of 80 hotels in Nairobi
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296 reviews from our community

Traveller rating
    78
    115
    62
    23
    18
See reviews for
Families
29
 
Couples
60
 
Solo
17
 
Business
141
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Stockport
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

We only stayed here for one night, reception was a bit of a worry, we were part of a tour group, first they 'lost' a passport, and then they tried to put me in a room with a member of the group that wasn't my wife, I thought you paid extra for that kind of service. The room was on... More

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Leeds, England, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

This hotel is strange in that the public areas are really beautiful and modern and in perfect condition whereas the rooms look quite old and scruffy and the mattresses are very uncomfortable. The food is nice but be prepared for pretty slow service. The pool area is lovely. Not sure it is worth the money but I had a perfectly... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
20 May 2013

Ms. Katie, Thank you for taking time to give us your sincere feedback. Your stay wasnot upto to your expectations incertain areas which we regret to learn. Please note that we taken account of our shortcomings / service lapses and we will address it right away. We look forward to welcoming you back. More

Biarritz, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013

I recently held a short conference at Ole Sereni and I must say that the entire team was fantastic; professional, courteous, helpful, and very friendly. Everyone we met went out of their way to make sure that all of the participant's needs were met. On the final day when I realized that a guest was having a birthday I asked... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
18 May 2013

I thank you for taking time to share your positive Conference experience. We believe that we are in the business of creating delights for our customers and I am pleased to learn that we achived it in our experience. We lookforward to having you with us soon. More

London, United Kingdom
1 review
5 of 5 stars Reviewed 16 May 2013

i have been to this hotel for over a year, the staff are high class trained and attentive to detail and caring. I had a pleasant stay whenever i checkin , the interior design is breath taking lwith the latest patterns and colours, lts a magical and luxurious hotel. i will definitely recommend all guests from all walks of life... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
18 May 2013

I sincerely thank you for sharing your positive stay experience. It is truly overwhelming to learn that we achieved your expectations and our goal is to continuously enhance our guests experince. Once agin, I thank you for your choosing Ole-Sereni and we look forward to welcoming you back. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 May 2013

Hotel is nice and staff are friendly. the hotel is located close to the airport and Nairobi national park. The rooms are nicely decorated but the beds are very hard. Although it is convenient for airline crew that it is close to the airport, I would recommend staying downtown if you are staying for a longer period.

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
18 May 2013

Thank you for sharing your stay experince. I am pleased to know that your stay was a pleasant and we look forward to having you with us soon. More

Milton Keynes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2013

The hotel is good for the airport and overlooks the national park which is great. The room was excellent, clean and had good facilities. The food in the restaurant was really nice. The gym does the job and I had a nice massage. Now, the service! Check in took absolutely ages for no apparent reason but the service in the... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
18 May 2013

I Thank you for taking time to give us your feedback. I sincerely regret the service lapses you faced on continuous basis. Ole-Sereni surely does not stand for this level of service delivery. I have taken up your feedback with the team in the most strict manner and we assure that our future visits will not encounter it. May we... More

Goes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 May 2013

Nice hotel, just in vicinity of airport and a very nice view on the Nairobi national park. Breakfast lunch and diner with a view on the park. Very friendly staff.Swimming pool with view on park, bar facilities and a good organized gym

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
4 May 2013

Thank you for taking time to give us your positive feedback. I am very pleased to learn that your stay was a pleasant one and hope you will choose our services again during your future travels. More

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed 2 May 2013

I had the privilege to stay at this hotel for six evenings while in Nairobi. The rooms and hotel were clean. The staff, especially the front desk were helpful and whenever I had a question, they were immediately to provide a solution. The food was excellent however I would suggest purchasing a gourmet club card for additional savings. On my... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
4 May 2013

Thank you for taking time to give us your positive feedback. I am very pleasad to learn that you enjoyed your stay with us. We look forward to welcoming you back. More

Reston, Virginia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 29 April 2013

In recent years Nairobi's traffic has become infamous, in part due to the traffic circles (roundabouts) which are fine with light traffic but become choke points at heavier densities. Over the years many businesses have migrated away from the city center toward the Westlands suburb, which is now as congested as the city center once was. The Ole-Sereni occupies the... More

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
2 May 2013

I sincerely thank you for taking time to give us your feedback. I also appreciate the way you have described our services and highlighted all the areas. I am pleased to learn that your stay was a pleasant one and look forward to welcoming you back. More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 April 2013

Stayed a few nights at Ole Sereni, and I was pleasantly surprised! I's quite close to the airport, therefore quite convenient for anyone looking for a short stay. I found it quite luxurious looking for an airport hotel. The staff were friendly and courteous. What made the hotel was the view of the National Park. It was quite beautiful! There's... More

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
22 April 2013

Thank you for taking time to give us your positive feedback. I am pleased to learn that your stay was a pleasant one apart form slow service in the restaurant and room related issues. Please be assured that we will tackle them right away. We look forward to welcoming you back. More

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Additional Information about Ole - Sereni Hotel, Nairobi

Also Known As:
Ole - Sereni Hotel, Nairobi Hotel
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Address: Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Nairobi
#14 Business Hotels in Nairobi
Price range (per night): INR12,163 - 16,884
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Ole - Sereni Hotel, Nairobi
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