A modern-enough, soulless establishment typical of tens of thousands of 4 star establishments in business capitals worldwide, with functional service, well-appointed rooms, and few visible standards of wear and tear. Four complaints, however: (1) The area surrounding the hotel is a moribund of all activity once the sun goes down (and also devoid of views of the city, despite its... More

The week I spent at the Crowne Plaza Nairobi was overall very pleasant. Highlights: - The security is tight but welcome - be prepared to have your vehicle and bags checked every time you enter but with a smile. - The management is also very responsive - I had a problem with a foul odour coming from the drain in... More

I stayed at Crown Plaza in Nairobi for a week during a business trip. The hotel is brand new end everybody is trying its best but I think that they are missing the tartget. Although the facilities of the hotel including the rooms are very well and new it is still the 4star brother hotel of Intercontinental (5 Star). in... More

By any standards the friendliness of the service in this hotel really stands out. From the gloriously welcoming Simon and Elizabeth on security to everyone on the front desk this was a hotel full of smiles. The food on the breakfast buffet was delicious and other meals were fine. The rooms are well equipped and amply proportioned. If there is... More

I spent three nights at this hotel, and found it very comfortable and reasonably priced. The staff were polite, professional and very helpful. Rooms were smart clean. Good TV service (lots of movies), fast Wifi. I would have no hesitation in recommending the Crowne plaza to friend and colleagues.

This hotel offers everything I needed for staying in Kenya for business. They provided drivers (for a fee) to any destination I wanted to go as well as one waiting for me at the airport to take me to the hotel. The restraints afforded good choices for a number of meals and the staff was very accommodating to my requests.... More

Stayed here a couple of times in Feb coming in/out of Kenya and was pleasantly suprised at the quality of the rooms and service. Getting to the hotel from the airport was a mission but that was due to heavy traffic, upon arrival your car gets checked for bombs underneath before it's allowed into the hotel, you and your bags... More

The hotel staff were very helpful especially at the concierge. The reception staff, also helpful but abit too busy so you will stand there for a while waiting for your needs to be met. Although they do try to make you feel attended to, but it still takes a long time. Best is to ask for what you need and... More

Good Facilities Always helpful people breakfast is ok wonder why the jams and nutella are kept open....one of the diabetic marmalades had fungus in it....other then that good...