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All 10 Port Moresby hotels »

Gateway Hotel & Apartments

Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)
Hotel amenities
Ranked #8 of 10 hotels in Port Moresby
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    0
    8
    12
    7
    4
Date Rating
sembrono
nearby
Contributor
16 reviews
3 helpful votes
3 of 5 stars Reviewed 12 January 2012

I have stayed many times at Gateway for work travel. It is convenient for transit - being so close to the airport - which means fast pick-up and drop-off, something that is very useful and not the same for other hotels in the city (for which I have waited over an hour). Usually Gateway will do pick-ups in 5 minutes... More

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Paul Davis, Manager at Gateway Hotel & Apartments, responded to this review
13 January 2012

Thank you for your honest feedback, particularly since you have stayed at the Gateway Hotel several times previously. We also appreciate your kind comments regarding our staff, and I will pass on your feedback. In regards to insects or similar in rooms, we do have a monthly pest treatment carried out in all rooms, and we pay particular attention to... More

morobe
Brisbane
Contributor
14 reviews
9 helpful votes
3 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

I stayed here for a week in November as I was attending a conference being held there. The room was modern and well equiped and the A/C worked fine and apart from some noise outside coming from the staff areas overall quiet. Accommodation in PNG is expensive however i think the Gateway offers good value for the rates charged and... More

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Special_K24
Victoria, Australia
Contributor
12 reviews
11 helpful votes
3 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

It's true - what you pay for this hotel, is not worth it. It is crazy expensive - looking at $400USD for normal rooms... not even breakfast included! However I think Port Moresby is just nuts in general. However, Gateway Hotel - please include breakfast buffet in the price - that would be a decent, appreciated step.. The service is... More

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Rahab0301
Townsville, Australia
Contributor
11 reviews
3 helpful votes
3 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

Recently I had to attend a meeting at Jacksons International Airport in Port Moresby. I elected to stay at the Gateway Hotel due to its proximity to the airport. The airside collection and delivery by shuttle bus is excellent. The hotel is reasonably clean but expensive being a captive market. The restaurant food is a bit monotonous and the menu... More

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CilliA
Chkalovsk, Tajikistan
Senior Contributor
22 reviews
10 helpful votes
2 of 5 stars Reviewed 30 October 2011
1
person found this review helpful

Close to their airport - thats a plus. But the place has past its prime/sell by date. An odd mixture of new-ish looking parts, shabby attention to detail, odd decor, and a tired feeling about parts of it. Check in was a tad officious but worked, the room (I was told I was in 'the old section') was big but... More

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Maxine W
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2 of 5 stars Reviewed 29 October 2011

Prior to this trip, my most recent stay at Gateway had been in Aug 2010. At that time, I was entirely satisfied with it, given the limited options in POM. Although it was not my first choice this time, based on my prior experience, I was comfortable with the prospect of staying there even though the location meant a drive... More

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Paul Davis, Manager at Gateway Hotel & Apartments, responded to this review
30 October 2011

Thank you for taking the time to share the details regarding your stay with us. Our sincere apologies it was not up to the standard you expected, and what we aim for. These are all valid points you have brought up from your stay, and I will ensure housekeeping and maintenance action these problems immediately. Again, thank you for your... More

ludwig g
Lafayette, Louisiana
2 reviews
1 of 5 stars Reviewed 27 October 2011

All the staff are nice, smiling and pleasant. However, it seems there is only one person on duty at reception at any one time, and they are of course always busy. The wait staff in the restaurant are pleasant and TOTALLY INATTENTIVE.! The housekeeping staff is also pleasant, but report problems are not resolved. Towels are not available at the... More

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Paul Davis, Manager at Gateway Hotel & Apartments, responded to this review
28 October 2011

Thank you for your feedback. As you have stated, staff are naturally smiling and pleasant, and I appreciate your comments that they were inattentive during your stay, I will share this with the relative departments to focus on in their ongoing training with staff. In regards to the pool towels, they are definately available for in-house guests, just a quick... More

KDBrisbane
Brisbane, Australia
1 review
1 helpful vote
3 of 5 stars Reviewed 31 July 2011
1
person found this review helpful

Upon check in the staff at reception did not check their records properly to see that I had been booked in by a third party and this delayed the check in by around 40 minutes I was not impressed that 3 days in a row I had to call and ask for towels to be provided. I was also not... More

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Paul Davis, Manager at Gateway Hotel & Apartments, responded to this review
1 August 2011

Thank you for your constructive comments, and our apologies for the delays in service you received, we will follow up accordingly. We look forward to future feedback regarding improvements in these areas, and as you have stated, especially the need for continuous training with our staff. Kind Regards, Paul Davis Rooms Division Manager More

longlongdon
Adelaide, Australia
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 21 July 2011

Again have stayed here & at other first, second & third tier hotels & lodges several times since my last revue. My previous comments still apply, checkin/out can be a problem. All except one were smooth as silk, once everything that could be wrong was wrong. Appeared to be lack of staff or maybe systems down - PNG does not... More

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Paul Davis, Manager at Gateway Hotel & Apartments, responded to this review
26 July 2011

Thank you again for feedback regarding your recent stay with us. As we do as a service provider, I'm sure other travellers appreciate your honest comments, including the service provided by our staff, who honestly wish to help all guests of the hotel, and visitors to PNG, to the best of their abilities. We will continue to train these valuable... More

WizardMelbourne
Melbourne
Senior Contributor
27 reviews
22 helpful votes
3 of 5 stars Reviewed 3 June 2011

Stayed at the gateway twice in a couple of weeks, one night on each occassion with my son prior to and after trekking the Kokoda Track. Check in was slow both times, check out the second stay very slow as we worked though wrong charges, I said I owed 30 kina, they said 300 plus, but it got sorted in... More

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Paul Davis, Manager at Gateway Hotel & Apartments, responded to this review
5 June 2011

Thank you for taking the time to list your experience at the Gateway Hotel. We appreciate all feedback to help us work towards the standards our guests expect. Due to the security measures taken to protect your valuables while hiking, it can take an amount of time for the manager with access to retrieve your items when you return. We... More

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Gateway Hotel & Apartments Also Known As

  • Quality Inn Port Moresby
Address: Jacksons Parade | (Overlooking Jacksons Airport), Port Moresby 121, Papua New Guinea (Formerly Flag Hotel Gateway)

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