This is a case of people overcharging for their hotel and having a false sense of exclusiveness. When I walked-in at 3pm, there was no one at the front desk and I had to wait for approximately 5 minutes before someone came to the desk. The employee couldn't find my reservation and then gave me a key that didn't work.... more

Let me preface this by saying I am a traveler that travels about 50-75% of every month. I have stayed in the good, bad and ugly. This was BY FAR the worst hotel I've ever stayed in. I arrived as a business traveler to a business center that couldn't print anything so I had to write out my schedule by... more

I regret that I didn't pay attention to the reviews here and gave the hotel the benefit of the doubt. I made a mistake when I stayed here. The photos ARE DECEPTIVE. After three attempts to find a clean room I gave up and decided to check out of this facility. The staff was Extremely RUDE and unhelpful. Every single... more

Stayed here for 2 days with a griuyp for a meeting in Winfield. In the past stayed in Winfield. Was little scared with some reviews but it was really great. Staff was very nice/ Hotel much better then winfield. Quiet place with great decor. Wil stay again in June They provided AAA discount more

The staff at the hotel was very helpful. We came in early and they let us check at 9.00 AM without any fuss or extras. They also directed us to the breakfast which was delicious. The room they gave us was facing the pool. The hot tub was great and teh property was very clean. The hotel is little expensive... more

First of all, the staff was extremely incompetent at check in. On top of not knowing what they were doing, they were rude. When I we got to our room it was so hot, the sheets when turned down were filthy. We had to get clean sheets, and make the bed ourselves. The bathroom had hair in the tub, on... more

The rates were higher than what was shown on the web site Hotel-guide.us. A "AAA" discount, was supposed to be applied, but when checking in, I was informed that they don't accept AAA on weekends! The bathtub did not drain and the toilet wouldn't flush. Maintenance fixed it after I called about it Saturday morning. After returning to our room... more

I would have a confirmation number and address though the front desk was possibly the most ineffective group I have experienced in the 30 years I have been traveling. The room rate was 30% higher then confirmed, check in took 45 mins. The directory in the room was for a Best Western in St. Charles, MO. The hot tub was... more

To start, our room was dirty and the pillows were flat. The toilet ran all night and there was no maintenance crew after hours to fix it so needless to stay it kept us awake all night. In the morning at breakfast, we noticed that the milk had been expired for TWO WEEKS. I went to get an orange and... more