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All 57 Muscat Governorate hotels »

Al Bustan Palace, a Ritz-Carlton Hotel

5.0 of 5
Hotel amenities
PO Box 1998 | Quron Beach, 114, Oman (Formerly Al Bustan Palace Intercontinental)
4.5 of 5 stars 232 Reviews
Al Bustan Palace, a Ritz-Carlton Hotel
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232 reviews from our community

What travellers say about this hotel
  • Infinity pool(18)
  • Room service(13)
  • Cool box(9)
  • Very nice(9)
  • Very good(7)
  • Beach bars(4)
  • Cold towels(4)
  • Buffet dinner(3)
  • Mini bar(3)
Traveller rating
    155
    52
    18
    6
    1
Only show reviews for Family (34) | Couples (135) | Business (28)
Date Rating
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 29 May 2012 NEW

Bitterly disappointed, had great expectations and sadly none of them were met. Service was inconsistent, fabulous in some areas and terrible in others. Hotel generally tired and shabby in places. Broken glass on the bathroom floor on the day we checked in so felt as if the bathroom was not as clean as it should have been. Shower terrible flooded... More

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muscat
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW

We stayed at the Al Bustan for the weekend in May 2012, we asked for one of their rooms on the ground floor facing the pool. What a choice, you can go straight from the terrace of your room and take dip in the pool. Al Khiran restaurant had an excellent buffet for both lunch and breakfast.

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See 3 more reviews by falhashar for Muscat Governorate
London
Senior Contributor
40 reviews 40 reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

This place is quite amazing - they seem to have every thing just perfect - the level of friendliness and service. The comfort. The infinity pool is beautiful, and so relaxing. Fabulous green gardens and beautiful birds. Somehow they seem to just know when and what to do...rare these days - I cannot wait to go again.

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Cluj-Napoca, Romania
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2012 NEW

I took a break from work in Tanzania and spent a few days in Al Bustan -- it was everything I needed to recharge my batteries. The beds were very comfortable, the balcony exited directly into an infinity pool with built-in hydromassage sunbeds, the restaurant food was flawless and the service swift. I was unimpressed with the beach itself, though... More

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fareham
1 review
5 of 5 stars Reviewed 23 May 2012 NEW

We often stay at 4-5* hotels, and often are disappointed by the hotel or feel let dow by the 'stuffy' attitude towards customer service. This place exceeded all expectations; truly exceptional. Food buffet was beyond that standards of many top restaurants; in particular I would highlight the superb sea food night (as much lobster as you can eat!) and the... More

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London, United Kingdom
Top Contributor
54 reviews 54 reviews
Reviews in 15 cities Reviews in 15 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 8 May 2012
2
people found this review helpful

This hotel is good, but a short stay. However, rooms feel a bit old and the staff is not very welcoming. Don't expect anything close to the service you get in the UAE. The entrance's architecture is impressive and so are the gardens and the pool. Breakfast area is well-thought and faces the sea. However, food could be much better:... More

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Cambridge, UK
Senior Contributor
34 reviews 34 reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 7 May 2012
2
people found this review helpful

On an estate 20 minutes out of the city sits Al Bustan Palace, the entrance through the archway is grand as you reach the entrance very helpful staff are there to greet you with genuine smiles. Walking in to the atrium will impress, the space is like a cathedral, absolutely stunning decor with crystal chandeliers you'd never want to let... More

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See 2 more reviews by Breadsticks for Muscat Governorate
Arlington, Virginia
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

Stayed there for a conference in early April. Everything is five-star: location (on a beautiful beach, behind mountains), facilities (great restaurants, bar, beach, infinity pool), rooms, service.

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Dubai
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 May 2012
2
people found this review helpful

This is the best hotel I have ever had the pleasure to stay in!!! The lobby was out of this world, the gym and sport facilities were five star. The gym overlooking the beach had all of the equipment that you need to motivate you to exercise, and the views were to die for!! We had an amazing time, the... More

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London, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

One of the grandest hotels I have ever been too, definitely a must go to. Breakfast is fantastic and dinner on the beach is a must! Great location, very close to the government section of Muscat (Muttra). However, if I was not on business here, I would honestly not spend the money. The rooms are very dated, also had to... More

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Additional Information about Al Bustan Palace, a Ritz-Carlton Hotel

  • Intercontinental Hotel Muttrah
Address: PO Box 1998 | Quron Beach, 114, Oman (Formerly Al Bustan Palace Intercontinental)
Price range (per night):* INR10,700 - 29,648

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Al Bustan Palace, a Ritz-Carlton Hotel
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