we stayed here for umrah in makkah tower hilton and had a very bad experience with customer services.first of all no wifi in this day of age and with hilton brand.the rooms were ok but wouldn't say 5star.checking out was a nightmare.after we checked out we were waiting for our car and one of the managers dumped our luggage on... More

the most AMAZING hotel ever in Makkah! if you want to make sure you dont miss any off your prayers and you get the best service in this hot country then Hilton Makkah is the one!!! it is close too all the out door markets and not only that they have their own shopping centre in the hotel!!! different selection... More

The hotel is a great choice. However, it is getting old but that's not the only case because they are renovating and adding new elevators to suit the no. of guests which is a good thing. We were staying on the renovated part which was so much better than the old one. The breakfast buffet is not good whatsoever. I... More

According to its location at the door of Masjed Haram in Mecca, I was expected a little in cleaning, service and staff care ( huge numbers of Hajs and Muatamireen ) BUT amazingly it was one of my best times I spent in an extraordinary spiritual experience in Holly Mecca, all because of Hilton. Location, cleanness, staff, food .....all are... More

I tired to call the hotel few times couldnt get through to my father as no one speaks english at the hotel. I kept on being passed from one arabic speaking operator to another but no joy. Gave up after 10 minutes. My question is what happenes in case of an emergency if a non arabic speaking person calls the... More

I have been staying at Hilton Makkah on my trips to the holy city. Hilton's location is excellent and very convenient specially for elderly people who cannot walk a lot. Previously, the reception staff used to be courteous, but now its different. Hotel facilities, including the restaurants are pretty good and the food quality is also nice. More

Our Umrah trip was most memorable this time in January 2012 because it was with our baby girl for the first time and we got a chance to stay very close to Masjid Al-Haram. Got nice and neat rooms with Haram view and the room service was very prompt. Breakfast buffet was awesome and we enjoyed it all the 3... More

except for the location, which is outstanding for Holy mosque, the rest of the hotel doesn't even is close to the shadow of the name 'HILTON'. The staff is arrogant at the reception,would not even bother to listen to your request. There is construction work going nearby and you will find yourself in the middle of the noise all along.... More

I have stayed in Hilton Makkah several times. I found the hotel to be excellent and well maintained. The rooms are comfortable and the location is very convenient, just opposite Masjid Al-Haram. The dining arrangement in the hotel is admirable. When I go with my mother, who is 81 years old, this is the best place to be in Makkah... More