We sincerely regret your disappointment over the service issues. They are being addressed already and will take immediate corrective measures to avoid recurrence. We are happy that you enjoyed the ambience and the music at the “7 Degrees North” bar and also appreciate your recommendation of our Hotel to business travelers. We hope to see you again at Cinnamon Lakeside... More

Thank you for your review highlighting the service issue encountered by you. We are deeply troubled and are investigating into it. We are glad that you were able to personally bring it up immediately to the F&B Manager and also have considered this as an isolated incident, not doubting our usual efficiency level in service. Thank you for your patronage... More

We are deeply disturbed to read that your experience with us did not meet your expectations. We would do a thorough investigation and check on the issues mentioned by you and thank you for bringing them up. It is constructive observations such as yours that facilitate us to keep improving our standards. However, should you wish to return to the... More

Thank you for your review. We are indeed delighted that you are pleased with the arrangements, food and service rendered by us at your wedding reception. Most of our guests find Premium Rooms to be very comfortable and the view overlooking the pool and the lake to be awesome. We are glad that you enjoyed the food across the hotel.... More

We thank you for your 5-star rating of Cinnamon Lakeside Colombo and your words of praise. We are glad that you have enjoyed our sumptuous food and had a satisfying stay with us. We appreciate your valued patronage and hope to see you soon at the hotel to experience yet another memorable stay. Denis Gruhier General Manager More

We are delighted that you and your family had a memorable stay at Cinnamon Lakeside Colombo. It is wonderful to learn that our hospitality, facilities and the nature-friendly environment contributed towards your positive experience. We look forward to having you with us again when you next travel to Sri Lanka. Thank you for your patronage. Denis Gruhier General Manager More

We are delighted that you and your family had a great holiday at Cinnamon Lakeside Colombo. It is nice to know that you appreciated our facilities. We are glad you had the opportunity of using our spa, as it is considered one of the best in Sri Lanka. It was also adjudged the “Best Spa in Sri Lanka” by the... More

Thank you for taking the time to review us. We are glad that you enjoyed the music and the ambience in the lobby but are deeply concerned to read about the confusion on your dinner order. We are investigation the matter and will take immediate corrective measures to avoid recurrence. We hope this one off incident would not deter you... More

Thank you for your descriptive review of Cinnamon Lakeside Colombo. We are delighted by your patronage. Your detailed review would indeed help other guests find the right place to obtain value for money. It is heartening to hear that you and your family love our entire range of food and drink. We are also happy that your lost credit card... More