This hotel is the best 5 Star property in Colombo. By infrastructure, it is, Lobby is nice, Rooms are beautiful, Pool is awesome, Restaurants are amazing. But hotel very much lacks human touch. Front Desk staff never smiles - during check-in, check-out Or even when we ask any questions. They are very cold. Mind you this is very busy hotel,...
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I've stayed here a couple times and enjoyed each of the stays. Make sure you get a lake/pool facing room. I have a personal favorite: room 437 which has an enormous balcony full of plants facing the lake and pool. Room service brings me ice and tonic, duty free supplies the gin and cigars -- priceless. The restaurants in the...
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Thank you for staying with us at Cinnamon Lakeside Colombo. Your wonderful comments about our rooms, restaurants and service are greatly appreciated.
We are delighted that you enjoyed your stay and look forward to the pleasure of indulging you again.
Nadiyah Akram
Marketing & Communications Manager
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Hotel is adjacent to the lake and is also not very far from the sea, Although we had booked in advance for a room with lake view we did get one during our 2 days stay. The hotel is conveniently located close to Casino, Beach and shopping attractions, The hotel has all modern facilities like swimming pool, spa. gym, business...
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Thank you for taking the time to post your feedback about Cinnamon Lakeside Colombo on Trip Advisor.
It is unfortunate that a lake view room was unavailable, perhaps next time we will be in a position to oblige your request. Your comments provide us with excellent feedback for the continuous improvements we make.
Thank you
Nadiyah Akram
Marketing & Communications...
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I stayed here on two separate occasions on my recent trip to Sri Lanka.
The good:
1. Rooms are well designed & modern
2. Generous array of vanity items in bathroom
3. Facilities (restaurants, pool, spa, etc.) are top notch
4. Brunch and lunch food selection in main dining room was fantastic (and delicious)
5. On-site spa! I had the...
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Thank you for your detailed and clear review of our hotel. We appreciate both your comments and suggestions and will certainly take them into consideration.
Your comments on the Spa charges have been conveyed as well and we can assure you that this will not be repeated in the future.
We look forward to your next visit and assure you...
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Liked the view from the room.only let down was the food.could have been better for the three day stay.heard the spa was good though couldn't try. Good shopping options fifteen minutes by walk closeto Hilton I guess
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Thank you for choosing Cinnamon Lakeside Colombo and for taking the time to review us on Trip Advisor.
We are disappointed to hear that the food was not up to your expectations and would like to understand why. We would appreciate it very much if you could elaborate on this via email on the address below.
Nadiyah Akram
Marketing &...
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Idea of Cinnamon using things was great, all the items are linked with Cinnamon.
Atmosphere at Ground Floor lobby is marvelous.
Breakfast you have different types.
Location is good for business activities as we came along from UAE, all our activities were smooth.
It was easily for access for our business activities
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Thank you for staying at Cinnamon Lakeside Colombo and for taking the time to post your feedback on Trip Advisor.
We appreciate the good review you have shared and look forward to your next visit.
Nadiyah Akram
Marketing & Communications Manager
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Great hotel in a central location in Colombo. We stayed at Cinnamon Lakeside while visiting Colombo for a friend's wedding and were very pleased. With 2 salons, several stores, restaurants, bars and cafes within the hotel, we hardly had to leave the hotel for anything. The hotel has a good spa, swimming pool and health club which will keep you...
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It is lovely to hear that you plan to return to Cinnamon Lakeside Colombo on your next visit to Sri Lanka. We appreciate you taking the time to post your feedback on Trip Advisor and thank you for the kind comments.
We look forward to your return and wish you a pleasant journey here.
Nadiyah Akram
Marketing & Communications Manager
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My wife and I have nothing but wonderful things to say about our afternoon tea at The Cinnomon Lakeside. We were watching cricket at the library, while this kids were playing at the hotel pool and the Manager Tusara insisted that we take the kids to a afternoon tea at the hotel did not disappoint.
The hotel itself is lovely...
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It was very kind of you to write such wonderful comments about the High Tea at Cinnamon Lakeside Colombo. You feedback is well appreciated as are the words of praise about our staff. We are glad we were able to make you feel comfortable here.
Please do continue to patronise the hotel and share your thoughts.
Nadiyah Akram
Marketing &...
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the service at the reception very poor management has to keep a eye on that also at the restaurants they do not know to handle hotel guests on late arrival if they want to eat . Food however in the Thai restaurant has been so far good . My room has been very satisfactory . My opinion the management could...
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Thank you for sharing your feedback about your stay with us. Your comments are appreciated and will be taken up constructively. We are also glad to hear you enjoyed the food at Royal Thai.
We strive for continuous improvement and as such can assure you of a more pleasant experience during your next visit.
Nadiyah Akram
Marketing & Communications Manager
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went to business office to get help, the lady with big bone stair at me like i am begging for her help ..
3rd day felt sick and ask for a painkiller or something, front desk man said 'we dont keep any here' request to purchase and he said none of the store sold the __it. i asked again if...
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Thank you for your candid comments about our service.
Unfortunately as a government directive, we are not prohibited from dispensing medication to guests, however we have made alternate arrangements.
We would also like to clarify that we do have a restaurant that will serve you 24 hours a day. It is called 'The Dining Room' and is located at the...
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