This hotel has a beautiful interior n very nice settings. All these qood quality is entirely wasted by severe lack of customer service. The night duty manager on 3 dec 2013 was extremely rude and so is on guard at the lower ground entrance. The management should seriously teach its staff customer service.
- Official Description (provided by the hotel):
- The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more less
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