This is our second visit to Raffles Le Royal and we were immediately impressed to discover that the reception staff were aware of this and even more impressed when we were immediately upgraded to a suite with a balcony overlooking the swimming pools.
We love this place because of its old colonial charm and a sense of timelessness about the...
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Dear Valued Resident,
Thank you for taking the time to post such wonderful write up on TripAdvisor.
We are delighted that your stay with us was memorable, enchanting and above your expectations. Such comments are of great motivation to our colleagues who consistently take guest feedback as method of learning and further improving themselves.
We look forward to welcoming you...
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The reviews here are spot on. Raffles is an extremely run hotel with excellent, attentive staff and detailed precision. The breakfasts are remarkable.
Unfortuntaely we've just had a bad experience at the hotel, and this comment is geared as much to the management as to you as potential customer.
On Tuesday afternoon we returned from a long day out to...
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Thank you for your review on Trip Advisor and for staying with us. I was pleased to read your agreement on the positive reviews the hotel has recently received.
Kindly please accept my sincerest apologies for the inconvenience experienced due to the leaking air-condition in your suite. We are disappointed, since my team truly aimed to make your stay memorable...
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This hotel is truly one of the last of its kind. The staff makes your every wish come true of it is within their power. When you step onto the grounds you know that you are in a one of a kind place. Everyone is friendly and they work hard to ensure that your stay with them is fabulous. The...
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Dear Valued Resident,
We are all delighted to know that you enjoyed with us a memorable and enchanting stay. I have noticed your remark about ‘’living in the movie Casablance”! In fact you may find it as a coincidence that we will show “Casablanca” in our ‘’Cinema under the Stars’’ on February 23rd, which will take place in our charming...
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I was quite excited when I was able to find a rate for this hotel which put it within my budget. I had been to PP before, but this seemed to me to be a guaranteed safe hotel, which is what I was seeking the most. This is a lovely property, to be sure - nice Old World décor. Before...
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Dear Valued Resident,
Thank you for taking the time to share your experience on TripAdvisor. I was glad to hear that your impression about our Executive Suite was positive, but regretted to read your concerns about security. Please allow me to assure you that the entire hotel is very well secured on all ends and we take this subject as...
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Staying at the Raffles Hotel Le Royal is an amazing experience, and should not be missed when visiting Cambodia.The word "unique" is often over used, but in this case sums up a stay at Le Royal .
The property itself simply oozes history, good taste, and yes, class. Added to that is a management and staff that are like a...
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Many thanks for your illustrations on TripAdvisor and it was very nice meeting you! I appreciate your praises about our colleagues who are indeed an engaging group of people who take their profession to heart. Your report will be shared with everyone on my team.
Although most recently, the hotel has undergone extensive upgrades, modernizations and rejuvenations in both heart...
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Upon arriving in Phnom Penh and finding out that our flight to Siem Reap had been missed, we were up a Cambodian creek without a place to stay. We hired a taxi to take us to the Le Royal, where we had a reservation for a week out. Upon entering, an immense sense of calm washed over both of us...
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Dear Valued Resident,
I was truly delighted when reading your illustrations about Raffles Hotel Le Royal! On behalf of my entire team, we would like to sincerely thank you for staying with us. We are very happy that your time with us was memorable and we look forward to welcoming you back to our palatial residence within the heart of...
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We stayed here for 2 nights as part of a trip around South East Asia over Dec/Jan 11/12.
We had a very quiet and comfortable room with all the amenities you would expect. The swimming pool area was lovely and usually quite quiet. Breakfast was of a good standard, with plenty of choice.The Elephant Bar was a pleasant enough place...
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Dear Valued Guest,
Many thanks for your kind note and for recommending Raffles Hotel Le Royal on TripAdvisor.
It has been a pleasure having you with us and we are all pleased to know that your stay with us was memorable and enchanting.
We look forward to welcoming you back to Raffles Hotel Le Royal, our residential sanctuary in the...
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My wife and I spent several days at Raffles. It was like going back in time, but modern as well. The service is outstanding. Everyone from the wait staff to the hotel management went out of their way to make sure we were having a wonderful experience. The food is excellent and the service as good as it gets. We...
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Dear Valued Guest,
I would like to thank you for staying with us and for your kind comments on TripAdvisor. It is indeed our mission to create enchanting and memorable experiences by providing heartfelt service within the historic surroundings of our hotel. Many thanks for compliments about our colleagues and management! This is truly fantastic motivation for everyone on the...
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The Raffles Le Royal is still an amazing place of luxury to stay in Phnom Penh. I was here back in 2010 for 2 weeks and again this Jan 2012 for 2 weeks (for business) and all the services and amenities are top notch. Particularly the servicing of my room and the breakfast buffett remain wonderful (although a bit stingy...
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Reviewed 3 May 2010
Dear Valued Resident,
On behalf of all our colleagues, it was a pleasure welcoming you back again to Raffles Hotel Le Royal. Many thanks for your praises about the hotel but also for your indications as it relates to areas of opportunity. Specific examples are invaluable to us since we continuously work on improving our services; furthermore such pointers also...
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We stayed for the first two nights of our honey moon and were amazingly looked after. We were upgraded to a suite and had a private butler. The pool and hotel was immaculate and the staff were friendly and helpful, if a little too attentive for our tastes. After two days there was a bit of a sense of relief...
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