The hotel was exceptional in its service to its patron, and the staff was exceptional in their attitude and help. The room was small but adequate. Cleanliness was to a high standard. The price was well worth it. Had no dislikes. the location is centrally located in the old part of the city. The people, food, and the value for... more

The hotel staff was unbelivably helpful. After we flew in, they helped us book other hotels, flights, even a one night cruise in Halong Bay. Also, all the cabs and shuttles we needed. The rooms are very clean, nice, and quiet. Our room became a really nice home base, or escape from all the excitement and craziness of the city.... more

The Elegance 2 Hotel earns their continually positive Trip Advisor rating. Mr. Binh, the general manager, is often greeting his guests in the lobby. I stayed twice this month at Elegance 2 after staying in Elegance 3 twice last year. I like the Deluxe Room -ending in 05. It is spacious and the shower was GREAT! The staff is knowledgeable... more

We arrived into Hanoi by train at 4 am in the morning and by 4.30am we were knocking on the hotel door and waking up the night staff. They were very friendly and as they were fully booked they offered us the use of a room at Hanoi elegance 1 just a 1 minute walk around the corner. We were... more

The Hanoi Elegance 2 is a breath of fresh air in a crowded city. Amazingly, they maintain a sense of tranquility, even though they are located in the thick of the Old Quarter. While motos buzz around narrow polluted streets, the staff helpfully gives suggestions, calls taxi cabs, and thinks of the needs of the customer (and not the hotel).... more

we spent 10 days in E2 hotel and all the reviews were true. The staff is courteous, friendly at all times. The room (choose the back ones since Hanoi is terribly noisy) was immaculate. We enjoy all the fresh fruit at breakfast. We booked a cruise for Ha Long Bay following the recommandation of the manager as well as a... more

We tried booking into HE4 after reading the reviews on trip advisor but they were booked and they had a room for us at HE2. I could not have been more pleased with the staff, our room and the location. The hotel and our room are spotlessly clean and this place is a deal for the price. We would definitely... more

Great place, ideal location - . Lovely room with ensuite and good shower and nice decor. great breakfasts and wonderful staff I would higly reccommend more

Great hotel, great location, great service, great breakfast. We could not have asked for more. One of us even ended up being sick (not from the hotel) and they recommended a fantastic clinic, offered to send up food and were all around accommodating. Our only complaint was the super hard sell by staff of a trip to Ha Long Bay.... more