Lovely hotel for those on a budget very clean and comfortable flat screen tv, comfy bed, good powerful shower! Above all the hard working staff seem to work round the clock and are very pleasant and helpful. It's a very central location for back packers. We were unfortunate to get robbed on the street on our trip and the hotel... More

they had a great promotion online but they neglect to tell you the building next door is being demolished. INCREDIBLY loud noise from 7 AM until well after sun down. less than acceptable. the manager is creepy and refused to listen when i told him what i actually wanted in terms of a tour. he shushed me! i told him... More

Absolutely lovely and very helpful staff, nicest hotel experience so far! We only booked one night at the hotel, after request they arranged a very nice boat trip to Halong Bay, while we were gone they arranged train tickets to Sapa and return, gave us a room to take a shower after our trip to Halong Bay, later accompanied us... More

The service at the New Star Hotel as absolutley outstanding, the room was large and very comfortable, and the room service food was someof the best food we ate whilein Vietnam, If we are ever back in Hanoi we will definatley be staying here again. Highly recomended 5 out of 5.

My wife and I in our mid fifties stayed here recently. Staff were very friendly and helpful. Free Internet access - never had to wait. Room was clean and roomy. What better time to visit the market. There are some rooms with no windows at all so you should specify what you want. Good air conditioning and fridges and the... More

The rooms are amazing I stayed in a suite in and it was spacious with a tv and safe. The free wifi works perfect and there is a laptop pc in every room. I arranged a train trip to sapa thru the hotel which is efficient and great value as well. The morning breakfast is amazing and includes a large... More

We recently stayed at this hotel for 4 nights and enjoyed our stay here enough to return. The rooms were large and well equipped, The free wi fi was high speed and we had no problems with it the entire time. We used the hotel's taxi to go to the airport as we were leaving early and didn't want the... More

We stayed at this hotel for 5 nights in mid January. We booked the room and the airport pick-up via email without any problems whatsoever. On arrival at the hotel, we were greeted with a welcome drink by lovely friendly staff who spoke excellent English. The hotel is very clean, 7 floors tall, elevator . the restaurant for breakfast is... More

this is the second time i stay Tien thuy hote.i saw the diffirent with last year and this year.everything change .for exameple:room,staff,boss,manager....everything isetter than last year .i don't saw a lady who i had met last year.i'm really suprise and i ask staff here.they said:old boss was bankruptcy.i stayed here 3 night .and i have a double room with only... More