My family (two children ages 12 and 16) stayed for three nights in January 2012. Our experience was wonderful from start to finish with the manager Mr. Viet Cuong being excellent about replying to my reservation request quickly and efficiently. We had some unfortunate 'travel challenges' on our trip (cancelled flight, lost coat in Halong, items left in the room)... More

The rooms and lobby were not at all what we expected based on the pictures. The staff was amazing and tried to accomadate all requests. The breakfast had little variety and wasn't very good. My partner got sick from the breakfast and was vomiting the entire way to Halong. Our room had a nice view of the Old Quarter and... More

Very professionally run hotel in the old quarter. Location optimal. close to some interesting bars. Clean nice rooms, helpfull staff. Very flexible (changed my booking - no charge) Nothing negative to be said. Just the guys you can count on If the neighborhood is conveniant for you, don`t look further. More

We booked this hotel because our friends recommended it . We were very impressed with the staff and the lovely welcome we got on arrival. The hotel is right in the middle of the Old Quarter and there is a lot of great restaurants and shops nearby. We had a lovely fruit dish everyday and the staff booked us taxis... More

Because of confusion regarding booking at our intended hotel we had to spend our first night in Hanoi at the Hoabinh Palace Hotel in the Hoan Kiem District. We only stayed the one night at the hotel so we can only comment on the one night stay. We found it to be an excellent choice. The manager and staff could... More

We had a wonderful stay at Hoa Binh Palace Hotel. It is in a great location in the old part of Ha Noi. The room was well-equipped and very clean and breakfast was included.However, the best part of our stay was being looked after by wonderful young staff. They helped us in every way possible from booking tours, directions around... More

We stayed at Hoa Binh Palace on our trip to Hanoi and this hotel was the best one we had ever stayed. The hotel is in a great location in the middle of the old quarter with so many resturants to choose from. The hotel staff was great. They were very friendly and helpful. I had a problem with my... More

I was actually surprised staying at this hotel. I like the way everything organized. When deciding choosing this hotel I did not have any information but when the service actually came, I was so pleasant with the service and staff attitude. such as email communication, pick up service, change room…the staff was so helpful, they were always willing to help... More

This hotel is in a great location in the old quarter. Breakfast on the top floor is great, staff all pleasant and helpful. Rooms smallish however clean and comfortable. Great starting point for our Vietnam adventure. Really, no complaints. Certainly glad we did not pay heaps for a more upmarket place, this was ideal. More