We were booked into the Phuc Loi after they agreed to take us agfter our horrendous start at the Bodega. They arranged the room & put another bed in there for us which meant rearranging the entire room including the wardrobe! They even called a girl up to mop the floor under where the bed had moved from. The girls... more

I am compelled to write a review after reading the ones posted which do not really do it justice. The hotel is small and family operated. The english of the staff is limited (it is Hanoi after all) but they are friendly and helpful. The main problem experienced was a lack of internet access from the rooms. A big problem... more

1. Service not as described on the website, such as internet in hotel room is not available, even sometimes in the lobby, but nobody is really helpful on that. 2. Defects could not be addressed promptly. e.g. airconditioner problem (water dripping) not fixed as promised. 3. Before taking anything from the lobby refrig for breakfast , double check with the... more

this hotel is strange they are paranoid that you wont pay the bill and will run the management is terrible and greedy they rip you off on laundray charges..if a silk shirt costs 5$ to buy down the strrt they will charge you $5 just to wash a shirt and a pant tere are no eggs for breakfast teh waitress... more

Family stayed in Rooms 302 and 303 for a night in April my wife had lots of trouble getting to sleep due to dampness or smokey smell in room. TV was not very good, staff was great and breakfast ok. Location was pretty good for getting around. more

yeah. i found the Phuc loi hotel by secheched [--] and did the booking for 4 nites there. Supprised when i reached in , the hotel s more beautyful than i thought, good location , right on the old street selling handicraffs and silk , just some steps to Hoankiem lake and Thang long water pupetry theatre, from here you... more

Pour nous sur 3 semaines de voyages c'est le point noir. Bombe anti caffard, draps sales, extra hors de prix... more