My family and I stayed here, in connection with my business trip. We needed two rooms; the second room they gave us was a smoking room, and the smell of cigarette smoke was pervasive, When I went to change rooms, they wanted to charge me more to change to a "bigger" room. After arguing with them, we agreed to the... More

Having read previous reviews on the hotel was somewhat apprehensive at staying at the Heritage. Needless to say, the hotel is undergoing rennovations (bit noisy if you stay in hotel during the day but was not an issue for me), and my room was clean and well appointed. Would have been nice to have been able to open a window... More

This was the most disguisting hotel I have ever been in. It is dirty, smelly and full of bugs! The bathroom is not even a separate room! I actually think that the hotel is working a scam. They only accept payment from a third party so you pay in full in advance. We went up to our room, looked around... More

Absolutely Horrid! Couldn't even stay the night it was so bad, it smelt, it is a fire trap, no comp water, no tea or coffee, one of our group (who was ill) went to bed when we first arrived and was bitten by bed bugs. Others ventured to the fifth floor and swear there was a brothel! We walked out... More

This hotel is awful. It is no where near anywhere of interest in Hanoi, and far to expensive for what you get. There are not many options for food in this area, the restaurant outside the hotel door is overpriced and a horrible menu, and the hotels cafe is dingy and dirty. Breakfast was included in the room rate, but... More