Location of hotel is fantastic but be aware the streets surrounding are chaotic. If busy is not you then choose somewhere else. Staff are extremely helpful; right from the manager, front office staff to cleaners and wait staff. All have very good English. The manager is very hands on and willing to help with any issue you may have even... More

This new hotel is off to a wonderful start. The rooms are fresh and contemporary, the staff is fantastic, the old-quarter location can't be beat (at least after you've adjusted to the hectic pace), and the breakfast included in the room rate is a tasty, more-than-ample buffet.

This is a nice hotel in the heart of Hanoi. It is within walking distance of the Old Quarter market area, Hoan Keim Lake, and plenty of restaurants and bars. Here are my observations: Positives: 1. Clean, modern, quiet room. 2. Comfortable bed. 3. Great breakfast. 4. Fast internet connection. This seems to be a rarity in Vietnam. 5. Very... More

This hotel is comfortable, clean, conveniently located at the Old Quarter, quiet and with an amazingly attentive, friendly, professional staff. Leave your laptop at home; thre's one in every room. We arranged our Vietnam travels, via e-mail, through Mr. Vuong Manh who manages the hotel travel desk. He had excellent suggestions, made hotel and travel reservations throughout Vietnam, had drivers... More

We loved the Essence Hanoi Hotel. We stayed for 7 nights. This is the place you want to stay. -The rooms are spotless and are of a very high standard. Decor is lovely. Splurge on the suite if you can. -The staff are fantastic – they are friendly, helpful and eager to please. We had a dental emergency and they... More

Fabulous hotel, great location, the staff could not do enough for you, very friendly and always interested in how your day went. The room we had was perfect on the sixth floor, had a big window, quiet, lots of light. The breakfasts were amazing, a ton of things to choose from, was impressed with the variety! Dinner was also delicious... More

What a fab place to stay, this new hotel in the old quarter is a must for all travellers. The service was top notch. Their food was excellent and the service and friendliness of the staff one in million. Wish I was back there now.

I was not as impressed as other reviewers have been with this hotel. You can't say it's bad exactly, but it's not great value. Firstly, the pick up at the airport was late (even though our flight was already a little late). The taxi touts at the airport are like a swarm of locusts and there are lots of scams... More

- Professional service - I booked a deluxe room but it wasnt available when i arrived, then they sent me to the suite room with the same price and i can stay there till the rest of my trip, how great! - Extremely friendly and helpful staff - Great location - Good food and drink - Inspirational space for business... More