This hotel is clean, the rooms well decorated, the staff is quite friendly and helpful, there are two computers for use and it is situated in a (relatively) quiet alley of the Old Quarter. Breakfast is included and worth it for the fruits and fresh juices. The only thing that bothered us was that as we trusted them, we bought... More

I stayed at this hotel for several weeks allowing me the time to find a suitable place to live. The staff are a mix of family and close friends that manage and run this hotel and I found every one of them to be so very friendly, caring, warm and most helpful. They treated me like family during my stay... More

a warm and welcoming hotel;in its category a topper.the staff was most helpfull in finding solutions for whatever turned up.we found here the atmosphere we knew so well from the past:backpackers and groups checking in and out,to and from sapa,halong bay and more.the prices are very reasonable with all the service included-transport from /to the airport,laudryservice-.we are an elderly couple... More

Driver waited at airport for our group of 15. All tours well organised. Manager waited at railway station 5:30am for our return fr sapa. Hotel building is small but rooms are ok. Rooms are cleaned everyday. Even gave 2 of us a large family room instead of twin when all rooms were fully booked. Friendly staff & good service. Good... More

We had a bad start with camel city hotel as the address I had confirmed with them was slightly wrong and we spent about half and hour wandering the streets trying to find it. BUT after this everything was good - big rooms, good breakfast and great staff. Beds could be softer but this is true of 90% of the... More

The hotel is quite fine, in a good position in a little street, in the middle of the Old Quarter. Room was ok, not too big but clean. It had a window but it was looking to a wall just 1 meter from the window, so we had to keep the light and aircon always on. However, what disappointed me... More

Despite all of the positive reviews, mine is not going to be the one of them. The room I got, was at the top floor, and old smell in it was simply unbearable. Also, while booking by the phone, once a receptionist misunderstood me a thought I am Indian, he dropped the price, and than once he realised I am... More

Great place, right in the middle, very nice rooms and facilities. Overall i had a great experience, just one of the members of staff came across a bit too over friendly and made the end of my stay rather unbearable. I felt as though i didn't want to go and spend time there in the day as he would be... More

The location of this place just can't be better: it's in the heart of the old quarter, but as located in a tiny narrow street, it's quiet as well. You just step out and in 50 meters you are in the middle of the busy, all time horning chaos looking daily life of Hanoi. Stuff is very helpful and flexible,... More