Almost everything that needs to be said about Hanoi Moment has already been said time and time again in other peoples posts. Although we only actually stayed here one night Tom and his staff made us feel very welcome and allowed us to use their rather small boutique hotel as a base as we travelled to Sapa and Halong bay.... More

For those wanting to experience Hanoi for the first time, it is difficult to imagine a more suitable hotel. Located in the Old Quarter, "real" Vietnam, in the nicest sense, surrounds. Yet the hotel itself would do any Western city centre proud. It follows the typical Hanoi style, with several stories stretching above a standard footprint. And inside, it is... More

Definitely a five star service. We felt right at "home", the staffs are so friendly, helpful and always smile. The room is really clean, modern and simply decorated, bigger than we expected. The shower is so zen like.... Love the daily fruits and night time sweets....a touch of luxury service :-). I can't say enough great things about this hotel.... More

Most of the good points of this hotel have already been repeated by many reviewers. I do have a word of caution though. We had asked the hotel to help us with mailing an item. Initially they said they would do a price check for us but when we came back to check they had already mailed the item out... More

Convenient airport pickup and drop-off avoided exchange problems and rip-off taxis for new arrivals. This small hotel is centrally located in the old quarter. What it lacks in size it more than compensates with fabulous personal service: welcome beverage in the lobby, fruit bowl and flowers in the room, rose petals on the bed and on the shower floor, bedtime... More

From the moment we arrived at Hanoi Moment we felt welcome and could ask for anything. The staff were able to tell us the things to be wary of as travellers in Hanoi, such as the taxi scams and pickpockets. The hotel is small , only 16 rooms, but is part of the charm and the reason the reason the... More

The staff were fantastic! Really made us feel welcome and added to an amazing holiday in Hanoi. The location was perfect, walking distance to everything, right in the heart of the Old Quarter. Night markets, restaurants & attractions, all so close. We stayed two nights, then the staff organized an overnight trip to Ha Long Bay for us on a... More

From the moment we booked I could not wait to visit this hotel, I was over joyed with the experience. Location perfect, room beautiful - also received upgrade. Had my birthday there and what a lovely surprise to have bed covered in rose petals spelling "Happy birthday" card signed by staff and a birthday cake. Breakfast included was served by... More

This is my second stay in Hanoi Moment Hotel in my return to Hanoi. The staff were unchangeably courteous and friendly, very kind to take care of our baggage when we vacationed at Halong Bay and Sapa. The room is large, spotlessly clean and tastefully decorated. The eatery yummy foods with great flavors. Hanoi Moment itself is conveniently situated within... More