I've been in Vietnam for 10 days and have stayed in many hotels and this hotel outshines them all. A local recommended the hotel and it exceeded my expectations. Excellent customer service that allowed us to check in early and check out late. The room was extremely clean and so was the bathroom. Room was equipped with a queen size... More

stayed recently a night at the splendid jupiter in hanoi and was impressed by the kindness of the manager and staff who were approachable at all times and always sincerly committed to helping out with all kinds of advice! the facilities and rooms are clean, modern and the location is awesome as it is situated right at the heart of... More

We tried to book with Splendid Star Suite, which was already full, so we were offered affiliated Splendid Jupiter, across the street. Pros: A - Good location. B - Clean room (shower needs updating though). C - Friendly staff. D - Good breakfast. Cons: 1 - pick-up driver didn't show at airport. 2 - Deserted reception desk at night (guests... More

I have finally got around to writing some of the reviews from our visit last year. We originally booked the Splendid Jupiter Hotel but we moved to another of the chain to better suit our needs for the bed arrangements. The Hotel and room we stayed in was modern, clean with a great bathroom. It was certainly big enough for... More

The hotel is a budget hotel, so I had no expectations of getting five star. The staff were super helpful, and the room was comfortable. Free wifi in all parts of the hotel. Had a slight problem with the shower... Too hot, and struggled to get to a useable temperature. Overall a good experience. The staff were great!

Overall comment: Nice location and a value for money choice for my 7-day visit in Hanoi The hotel is located in the back street so it is not easy for a taxi-driver to stop. I ordered the airport pick-up service from the hotel (US$18 airport -> hotel ; US$15 hotel -> airport) as I arrived Hanoi around 10pm and heard... More

Originally booked with the sister chain next door but was put in a room here, luckily only booked two nights. The sink was leaking, hairdryer fell off the wall, hot water ran out towards the end of shower, extremely load church chimes at 5am but if you are a heavy sleeper it shouldnt bother you. The only good thing was... More

Great location right in the thick of the old town. The staff seem young but their english is good and they are very friendly and helpful. We felt safe and looked after, even thought here were some funny noises during the night. Just make sure your doors and windows are locked - not because the hotel isn't secure but because... More

The room we got has nothing to do with pictures both on tripadvisor or booking. We got a room right next to the reception extremely noisy so there was no way to sleep and I was woke up pretty early in the morning, beside the fact that you could barely listen to tv due to the noise... The room smelled... More