When we arrived the taxi drove off with our change so the guys on reception ran down the road after the taxi and got our money back! What a great welcome to the hotel. My friend and I had prebooked a room, but had shared the taxi with 2 other people, who the staff found a spare room for. The... More

We booked this hotel on a booking site so would have moved if we could. When we arrived the staff (couple of young guys) were really friendly and we were given a room on the first floor. The walls and sheets had a couple of stains but I've seen worse. The problems started that night when we went to sleep... More

Close to train station and all attractions of Old quarter this hotel has it all. We did not stay for long but we were coming back several times after we checked out to leave our luggage in between next trips and as always staff was so helpful with booking on taxis (thanks to them we avoided paying to much), train... More

Stayed here for a few nights, only booked for one but stayed an extra 2 and it was fantastic! The owner is very nice and helpful some of the other staff really struggle with communication. When we stayed there we had motorbikes and asked the hotel if they would be taken inside at night, they said yes.. however in the... More

When I arrived at the hotel, the staff were so friendly and very welcoming, they treated me to a cup of tea. I immediately booked for a three separate day tours, for three successive days. They arranged all that for me without any hassle. The room they assigned to me has walls that were a bit moldy but it was... More

The only thing everyone would agree upon is that the opinions on this hotel are extreme in both ways. Either it was fantastic, either it was horrible. I experienced both, but the horrible side remains. Our plan: 1 night in this hotel, 3 nights Sapa Valley, 1 night this hotel, 3 nights Ha Long Bay, 1 night this hotel. 1st... More

We was cheated and re-arranged to stay at Liberty Hotel by another hotel. To be honest, the staff is Ok and helpful. However, it is very noisy inside and outside the room. There is always noise of flushing in the bathroom and so loud talking and walking outside the room that we can not sleep at all for whole night!!... More

this was perfect price was very good. the free breakfast in the mornning toped the nice beds flat screen tvs warm showers and very friendly staff. they helped us book boat trips and we found out later that the deal they had got for us was the cheapest by far. miss this place. big hello from the NewZealand crew.

This place comes up in my travel yarns like it was one of the highlights of the trip, and it would be up there! Everyone was helpful, friendly and fun to hang out with. They helped us a lot with our Halong Bay tour and taxis and things around Hanoi. Rooms were nice, clean and had awesome Tv's! Will be... More