The front desk staff is friendly , polite staff. My room was small but the bed was perfect and the bathroom clean, well-appointed with a walk-in shower. This small hotel is trying hard and reaches a good standard.

I always ask myself, 'would I stay again' and if the answer is yes then its only the degree that can rate the stay. Cozy 2 Hotel and Viet's staff were wonderful, the huge family room was superb, the breakfast was great and the friendliness and help ever-present. If you want to stay in the old town and you're a... More

Spent the past month traveling through Viet Nam and this hotel was a pleasant surprise. The hotel has the ability to provide the services you really need when traveling. The staff is very knowledgeable and really go the extra mile to help you. We spent 5 nights at the hotel and the staff became a second family to us all.... More

We booked our reservations @ Hanoi Cozy Hotel 2 through Nam Long Hotel in HCMC. We were expecting 3 beds but got 2 beds and 1 cot. Hot water in the shower and the heater worked, so we were set. The staff was very helpful and we booked a Ha Long Bay tour, 2 days 1 night with the hotel... More

Very good for the price. Nice and friendly staff will help with travel bookings. Very convenient location near Hoan Kiem lake.

We really enjoyed our stay at the Hanoi Cozy Hotel. Every one of the staff particularly went out of their way to be accommodating. In terms of value for money I think this hotel is one of the best I've stayed at . The rooms (and we stayed in 4 during our extended stay), all had very good wifi, were... More

clean nice room, nice bathroom and in the middle of old towns main district with plenty of really good restaurants, eg bamboo restaurant down the road

We stumbled into the Cozy hotel from the street, and after checking prices with others nearby, decided to stay there. Well, they gave us great service, arranged a discounted tour to Sapa and Ha Long - down substantially from other quotes. We even got invited to their Christmas sweet party, were plied with wine and cakes, spared karaoke although I... More

We arrived having booked the Cozy Hotel! It was full booked, so we were put in Cosy 2 round the corner? We had booked a deluxe room, but the room we got was very 'standard'. The window was boarded up and the bed didn't feel clean. The bathroom was nice, staff friendly and helpful and the hotel was well placed... More