Although there are tons of new(er) hotels in Hanoi, this one is one of the few that stands out from the rest. The service is way beyond expectations. They replied to my email within 10 minutes, they bought train tickets for us in advance without any deposit, they sent an assitant to carry our luggage until we board the long-haul... More

I arrived in Hanoi late at night so I ordered a pick up from the airport. I was not picked up and left stranded at the airport at 1am. I was not going to get in a taxi and ask them to take me to a hotel that failed to pick me up, nor be taken to a random place,... More

The staff here are so friendly and helpful and made us feel very welcome. The hotel was excellent value for money with the rooms being fairly basic but clean and comfortable beds. We did have rooms facing the front to begin with and enjoyed the hussle and bussle of the street but decided to move to a room at the... More

well, for us it was quite cheap as it is located in the centre of Hanoi Old Quater. The hospitality- was perfect! the room and the price, amazingly incredible. we love everything about the hotel. the cleanliness, the room, the service and the location. well worth to stay here indeed! More

My husband and I enjoyed our stay. We stayed here a few different times after our trips to Sapa and Hoi An. Ms. Thuy and her staff are fantastic and very helpful. I like the fact that the rooms are clean including the bed sheets and bath towels. The non-existence of an enclosed shower is something to get use to... More

I can understand the high ratings this hotel gets. Great room, clean, great location... etc. But what makes this hotel so good is the staff and service. We experienced probably the best service of any hotel that we have ever stayed in. Communication with Ms Thuy before we arrive was prompt and excellent. The staff arranged our Halong Bay trip... More

Our extended family travelled to Vietnam over the new year season and were impressed by the friendly and helpful staff of the Hanoi Old Centre Hotel. The rooms were spacious, clean and comfortable and the location fantastic, just a block from the lake and around the corner from Silk Street. Thuy and Thuy our lovely hotel administrators and all the... More

Ms Thuy was very helpful prior to the stay. When I was in Sapa, she emailed me to double confirm if I needed a transfer from the train station at 5am. When I arrived after the 9 hr train ride, I was kindly invited for breakfast before the Halong Bay trip, even though I did not stay for that night.... More

What is outstanding about this hotel is its staff! They were lovely, friendly and hospitable and eager to help out. We booked a trip to Halong Bay through the hotel and our experience was somewhat disappointing. When we got back from the trip, the hotel staff asked us to provide a written review on the Halong Bay trip which they... More