That was Excellent hotel in all ways except the food quality was poor,very bad and not suiable . The restaurant staffs was very good , helpful and alway with smile on .also with bell and reception , but we did not like to go an burgy, very fast and not safe The man look like Food and Beverage Manager was... More

Not quite sure how to explain this hotel. It was impressive, art deco in style but felt isolated rather than remote and romantic. Maybe just because it was low season? However, if you want the pool, bar and restaurant to yourself then great. Our block was lovely but smelt musty. The maid knocked on our door at 8am to clean... More

Arrival at the hotel was a journey in itself. Driver did not know location and toured Tuan Chau island, which is not a plus as there is nothing to see! Having finally got as close as we can to the hotel, we were greeted at what seemed like an entrance to a theme park by non-English speakers. No help at... More

the room is clean but smelly (damp humid smell), my husband even put his tshirt on the pillow to diffuse the pillow smell and he wont use the blanket because of the smell the staffs CANT speak english!! only 1 staff can speak english every shift r (in the front office check-in area), but when we call from the room... More

We were pleasantly surprised by the comfortable, well-kept room (although the bed was rock hard; good thing I carry a light weight backpacker's air matress everywhere I go in Asia). Staff were invariably friendly and did their best with limited english. The hotel has a swimming pool and a beach, and it boasts an excellent view of the Halong Bay... More

It took us an hour to check-in because I hadn't been able to print out the appropriate online booking confirmation - even though I could show reception the confirmation email and I had the booking confirmation number etc. Room was musty and mouldy. Bath tap was broken so we had to fill the bath for the kids with the shower,... More

Every picture you will see show a world class resort with villas perched on the side of the hill overlooking Ha Long Bay. At that is true...... well I didn't mention the half finished accomodation block that sit like an derelict temple in the fore ground. The staffs english is marginal, beter than my vietnamese, but not by much. Too... More