The staff were snarky upon check in and it never got better. Very unpleasant staff. They tried to charge me for sitting next to the pool, tried to charge me for using the sauna after they told me it was included. They are all about taking your money, and they do not like tourists! Food was way over priced. Rooms... More

This is the only time I have ever used a hotel facility and had someone tell me that I had been there too long and should leave. This was after we had been charged for the use of the pool (on top of the entrance fee) and paid about 12 dollars for some badly cooked fries. Hardly what you expect... More

after backpacking across asia, this was a fantastic treat. staff are so polite and professional. swimming pool and sun deck are ideal and the beach is right under your feet. rooms were alway very clean. AC is good, cable tv, fridge. the restaurant is overpriced for the quality of food, but the buffey breakfast is excellent. only thing is there... More

Pleasantly surprised when we arrived at the resort as hadn't expected something so luxurious for the price! Location really couldn't be beaten as while we did not want to stay on a boat in Halong Bay, it was amazing to wake up with a beautiful view of the islands. Unfortunately the resort was practically empty which, while it ensured a... More

Fortunately, I have not experienced the problems described by the previous visitor. The hotel is very nice, located on a picturesque hill. Bungalos are surrounded by beautiful pine-trees and acacias. Everything was working properly in our room. The rooms are fancily decorated and are very cozy. The included breakfast offers a great choice. If you find it hard to climb... More

I would highly recommend to TripAdvisor readers that they do not stay at this resort if they are considering a stopover in Halong City or Halong Bay. We stayed in Tuan Chau as part of an organised tour (through Diethelm Travel). On booking this tour, we were forced to pay a significant surcharge for a "Gala Dinner" on New Years... More