Where do I even start?! I’ve been browsing/touring hotels within Bangkok since the Summer of 2021 for my wedding guests for our wedding in February 2024. I stumbled upon the VIE Hotel back in February 2023. I did a trial stay and toured with my mom and immediately said YES! Vie Hotel is 5 stars all around from their staff, and services, to their rooms, gyms, location, and more. Keep in mind I toured well-known hotels such as Anantara, Siam Kempinski, Mandarin Oriental, etc, and I am overjoyed I went with the VIE and not the others. I’ve learned that the hospitality given to guests in a boutique hotel is better and feels more genuine compared to bigger hotels/resorts. VIE is located in the Pathumwan neighborhood of Bangkok AKA in the heart of the shopping district near Siam Paragon, MBK, etc. I specifically chose this area due to its enormous population of English speakers because it's a tourist area, within walking distance to the famous malls, easy access to public transportation such as the MRT & BTS, and most importantly is in central Bangkok making travel to any other neighborhoods fast and efficient (as much as Bangkok traffic would allow). The staff at this hotel had amazing service, attentive to every single guests staying here, going above and beyond. An example would be me and my husband coming back late after a night out and the front desk staff already running to press the elevator to our floor so we didn’t have to wait (they knew our floor without asking). The daily international breakfast buffet was not only a beautiful setup/display but it tasted 10/10. That’s something you don’t find nowadays, usually one gets sacrifice. The rooms and other amenities were so nice and so clean, great square footage. We were surprised with a free upgrade to a deluxe suite as a wedding present which was so lovely making our start to our wedding week even better. My family lives in Bangkok 20 minutes south of the VIE and I always stay there when I come back to visit Thailand, however my husband and I promised each other to make it a point to stay a the VIE for a few days in the future, so we can continuously experience this amazing hotel. Honorable mentions to Khun Su & Khun Khem for being so patient and accommodating to our guests and ourselves through the whole planning process that was over the course of the year. They helped with reservations, cancellations, adjustments, and suggestions on things related to our wedding such as wedding dress shops, bus transportation, day trips, rentals of their ballroom, dome yard beer garden, etc. Big shoutout to Bellman Khun Benz, we wanted to give him a bigger tip as a gesture of our appreciation, but on our last day, he was not working. We promise to come back to give our thanks appropriately. To the management team at VIE, Khun Benz deserves a promotion and/or raise, he goes above and beyond for all the guests staying at the VIE, and even witnessed him helping guests who weren’t staying there if they had questions, or needed help with anything. We do want to mention two negative incidents with the Vie. We continuously asked if the Dome yard would be open during our stay for our guests to enjoy, some of our guests planned to go for drinks before one of our events, but quickly learned it was closed due to “glass being broken a week prior.” It was upsetting as we asked a couple of days prior if the dome yard would be open for guests to check, and were told yes, some guests arrived early to check out the dome yard, or guests who weren’t staying at the hotel traveled through traffic just to be hit with “closed.” Another incident was during checkout, our final bill was told our card on file was not working and saying our deposit was never given. After going back and forth with the front desk, we came to find out that another guest’s payment for staying at the hotel (not part of the wedding group) was attached to our reservation, and whoever checked us in never asked for our deposit. These two incidents were not big enough to dock off our 5-star review, but we believe it is worth it to mention so this can be taken to management to be improved in the future. In conclusion, Thank you thank you for everything to every single staff member at the VIE. 10000/10 hotel. We cannot wait to be back!! Newlyweds Nasha & Bailey Cadelina Feb 2024…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.