The staff were great, and incredibly helpful. One even personally guided us to a few hard to find offices. Breakfast lacks variety, but the lunch/dinner menu has some good options (try the avocado salad or the beans & chapati). Location is very central BUT it is a long walk up the hill to downtown (UTC, Mille Collines, etc.) but staff... More

Easy access to some of the sights, clean rooms, good breakfast, friendly staff, free internet. There is not a lot of personality to the place, but good for the money.

Recently in Rwanda 10 days and spent 3 nights in the Step Town. Excellent value for the money (especially by the standard of Rwanda hotel prices). Clean, attractive, reasonably modern facility (rooms have free WiFi and Sat TV with CNN etc). Breakfast (omelette, fruit, toast, coffee, tea) was excellent and served on the front patio with a great view. The... More

The best thing about this motel is that it represents great value for money. Most hotels in Kigali are expensive and the service is not great, so Step Town does over a good option in comparison. John and his staff were helpful and hospitable and the rooms were clean and comfortable. We didn't enjoy the breakfast much but the staff... More

This hotel was recommended to me by a friend and I'm so glad I listened! I was traveling in Rwanda alone and hadn't been there before. The staff were so friendly and patiently answered all my questions about where to go, how much to pay, etc. It was a quick walk to town and had a fantastic view of the... More

Clean. Friendly staff. Helpful, friendly, involved manager. The restaurant in the hotel is a better choice than most of what you can find in town and prices are accessible. The hotel has a great view to the city, I'll always remember my breakfasts on the balcony. The neighbourhood is safe. The location is great, right in the centre of the... More

Coming by taxi up to the Step Town Motel (why call it a Motel??) is an experience you've probably never had before if you're new to Africa. The motel is centrally located, but the red dirt road up to the motel looks more like a dried out river (or river if it rains)..... Once you're there, smiling staff and the... More

great hotel, walking distance to the centre, the manager John had to help me out with a few problems i had and he was extreamly helpfull. the food was nice, the beer was cold and my room was clean. The water wasnt exactly hot but it didnt hamper my stay. the staff are great. 50dollars for one person in a... More

The worst place I ever stayed. It was old, shabby, noisy and not even basic amenities. We had 1 towel to share, no soap, falling apart bathroom and the lovely sound of a generator just under our window. We did not feel safe here either. It's cheap and it shows.