The facilities are all great, but the service lack professionalism. The room is perfect. The pool is ok. Restaurants are all medium. Breakfast is good to the eyes, but no so tasteful as it seems. I liked my staying and will come back surely, hoping that with time improvements will be made. More

We recently celebrated my mother's 80th at the Polana. The hotel was refurbished in 2010, and really look nice - the facelift since our last visit was clearly visible. The rooms were were very comfortable, the food was good and the stay very pleasant. Unfortunately the lure of the US $ and related inflated prices have befallen this hotel as... More

Overall I had a pleasant stay in the hotel. It is a solid 4 star hotel with a great pool, comfortable rooms, nice buffet breakfast, good conference facilities, excellent spa and gym, and good central location in Maputo. The reception staff were great and very helpful. As a member of the Leading Hotels of the World there is room for... More

As far as room furnishings go, this was on par with the nicest places I have ever stayed anywhere. Upon my arrival, the staff was eager to help me check in and get to the room. I felt pampered and safe. On the downside, it was a bit pricey for what it was. They tried to overcharge me for postage.... More

You get what you pay: beautifull rooms with nice african decorations, good beds, nice views of the sea, wonderfulll gym with sauna (free), excellent breakfast, best swimmingpool, nice personnel. More

All in all, had a beautiful visit to Maputo with thanks to the hotel. Everyone was very friendly and the hotel grounds were beautiful. The rooms on the ocean were a little muggy, probably due to their proximity to the water. Perhaps next time I would stay in the main building further away from the sea. I had some trouble... More

I disappointment in terms of service and cleanliness. Unhelpful staff with a poor knowledge of the attractions in Mozambique. More

Another visit to the Polana. Maputo has become a very busy city, and the Polana seemed solidly booked during my recent business trip. I felt that the Polana's management team has gotten a better handle on ensuring first-rate service in many areas. One example is the breakfast where there now is a very visible supervisor walking around and directing the... More

The Polana Serena hotel exceeded all our expectations. We stayed for a longweekend in a luxury or superior seaview room. The staff was very discreet, never banging on the door to make the room and we enjoyed the turndown service. The phone rang only once to let us know that one of the taxis returned our change. The beds are... More