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All 434 Marrakech hotels »

Terre Resort & Spa

5.0 of 5
West Palmaraie | La Palmeraie, Marrakech 40 000, Morocco
Hotel amenities
Ranked #257 of 434 hotels in Marrakech
3.5 of 5 stars 358 Reviews
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358 reviews from our community

What travellers say about this hotel
  • Free shuttle(11)
  • Pool area(7)
  • Chez Ali(7)
  • Very friendly(6)
  • Star hotel(6)
  • Very nice(5)
  • Room service(4)
  • More expensive(4)
  • Evening meals(3)
  • Only criticism(3)
Traveller rating
    113
    113
    51
    44
    37
Only show reviews for Family (41) | Couples (141) | Business (5)
Date Rating
klatawa
Pacific Ocean
2 reviews
2 helpful votes
4 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

We found the hotel and the staff charming. Bearing in mind we had come on a very cheap short break, and "out of season", we were pleasantly surprised to find that most of the previous comments on this site had either been dealt with or were a little unfair! The hotel is a way out of the centre of Marrakech,... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for sharing your comments with regards to your stay at our resort. We are pleased to hear that you had a good experience. It is comments like these that help us continue to provide the highest level of service or improve in other aspects, but also gives other reviewers an unbiased perspective. Thank you for choosing... More

mrnoluck
north yorkshire
Senior Reviewer
6 reviews
4 helpful votes
3 of 5 stars Reviewed 19 January 2012

We booked a short romantic break that was offered at a sensible price. After reading the reviews we were a little apprehensive but as experienced travellers we always try to keep an open mind. Unfortunately things were not good, when we arrived the room was not ready, although there were only 10 people staying at the hotel. We were offered... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for taking the time to share your comments with regards to your stay at our resort. Although I have to disagree on the points that make with regards to your stay, please be advised that we go out of our way to provide the highest level of service and that your comments do help us determine... More

Gosh2009
London
2 reviews
1 helpful vote
2 of 5 stars Reviewed 19 January 2012

We went on a big family holiday ...7 adults and a 3month baby! Our first impression was that the hotel was beautiful,we were upgraded to the 4 bedroom royal villa which was a lovely gesture...as soon as we walked towards the royal villa....we were surprised to see topless sunbathers,not impressed! very embarrassed,as a muslim family in a muslim country we... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, I would like to thank you for taking the time to write this review and share your comments with regards to your stay. We are very glad to hear that you were pleased with the Royal Villa that you stayed. We do regret that you were not pleased with the fact that there wasn't a kettle in the... More

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welltravelledsue
Berkshire United Kingdom
Contributor
12 reviews
5 helpful votes
2 of 5 stars Reviewed 14 January 2012

Below is my honest account which I wrote whilst still at the hotel, luckily one day a nice man walking by asked if everything was ok, I found out he was the owner Adam Fassil, so I arranged to have a meeting with him to discuss all the problem areas and things that needed improvement, he listened and made notes... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for sharing you comments with us and providing us with your experience while staying at Terre Resort. Let me just tell you that we constantly work hard to provide the highest level of service and that sharing you comments we are able to determine the areas of improvement and make the necessary changes. Thank you for... More

PaellaQueen
2 reviews
6 helpful votes
5 of 5 stars Reviewed 12 January 2012
5
people found this review helpful

We booked this place late having found it on a search website. The hotel is an oasis in the desert approximately 15 minutes from the wonderful madness of Marrakech. The staff are wonderful - friendly, welcoming and always willing to help - you really can't knock this place for service. While we were there the main pool was being refurbished... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, We are pleased to hear about your experience while staying at our resort and hope that other travelers also keep your point of view in mind. We are very glad to find out from your comments that you enjoyed your stay as well as the facilities and offering. Thank you for choosing Terre and we hope to see... More

dr n
Bradford, United Kingdom
1 review
1 of 5 stars Reviewed 11 January 2012

This hotel looks very lavish and fine, but the service is very poor. More money is spent on maintaining the exterior, than making people feel welcome and comfortable. The bed blankets stank, the food was overpriced, there was no tea making facility or iron in the room, the shampoo and body wash was not replaced in the bath / shower.... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for sharing your comments with regards to your stay at our resort. I want to start off by letting you know that we appreciate the feedback provided,but do have to disagree on a few points: All our rooms are cleaned daily and inspected, we follow the highest cleaning standards and we test that all the items... More

Serine T
Bergen, Norway
1 review
1 helpful vote
4 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

Let me start with this , I was really impressed when we arrived at nearly 0100hrs and there were still 6 very helpful GO's waiting to greet us and provide us with refreshments. All of the staff were very helpful throughout our stay were very helpful and always very pleasant with friendly hello's whenever they passed by us . In... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for taking the time to share your comments with regards to your experience while staying at Terre. Our staff works very hard to go out of their way to provide the highest service. We are pleased to hear that you enjoyed your stay. Thank you for choosing Terre and we hope to see you soon! More

CharlieJ1980
London, United Kingdom
1 review
7 helpful votes
5 of 5 stars Reviewed 21 December 2011
7
people found this review helpful

My husband and I have just returned from a great holiday in Marrakech , we stayed at the Terre Resort and Spa. We arrived ridiculously early - thanks to Easyjet's flight times, but our room was ready and we were offered breakfast, which we gladly had - a very nice balance of yogurt, pancakes and French bread with jams butter... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for taking the time to share you wonderful experience while staying at our resort. It is reviews like this that make us very happy to continue to achieve the highest standards towards our guests. We are continuously finding ways to improve as we know that we can provide more to our guests always! Thank you for... More

MoOriginal
London, United Kingdom
Senior Contributor
35 reviews
20 helpful votes
1 of 5 stars Reviewed 19 December 2011
4
people found this review helpful

Incredible anyone can give this place 5 stars Unless they sacked everyone and improved all the rooms.. We booked 3 night stay – paid for it and then after the first night we checked out and paid again for wonderful a Riad And believe me I like my hotels - never stayed at Riad before until and because of this... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for taking the time to share your comments with regards to your stay at our resort. Please be advised that we do take you comments seriously and use these to find areas of improvement and make the appropriate changes. At Terre we work hard to provide you with the highest level of standards. Thank you for... More

Steven B
Hayling Island, United Kingdom
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

The situation of the hotel is excellent, if you are looking to be close-ish to town but in a quiet location. The gardens are excellent, the rooms large and the poolside offers good shade and comfort. Unfortunately, the hotel is clearly starved of funding resulting in a very poor food service - half the menu not available - and various... More

Was this review helpful? Yes
Sophia Ferrai, Guest Relations Manager at Terre Resort & Spa, responded to this review
9 February 2012

Dear Guest, Thank you for sharing you comments with regards to your stay at our resort. We take your comments very seriously and once something is brought to our attention we immediately take action. Thank for allowing us the opportunity to host your stay! More

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Terre Resort & Spa Also Known As

  • Terre Resort Marrakech
  • Terre Hotel Marrakech
Address: West Palmaraie | La Palmeraie, Marrakech 40 000, Morocco

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Terre Resort & Spa
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