We were booked to stay 7 nights in a Deluxe room. We arrived late evening, and checked in, there were no cold towels or refreshments offered during this process, which is unusual for a Four Seasons. The hotel was only 20% occupied and we asked if we could pay for an upgrade to a Pavillion room, we were told, that...
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Dear Ms SWIFTYS,
I would like to thank you for taking the time to write a review of our resort following your stay with us and for letting us know of this regretful situation.
I would also like to offer my sincerest apologies for the multiple mis-steps you unfortunately experienced. We always strive to achieve the highest levels of service...
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