We usually go there once à year just for à few days. Very friendly staff, particularly children-friendly, quality of service always at the top, rooms are spacious and very clean. The restaurant menu could offer a larger variety of choice but thats ok. There is lots to do for kids, with both in and outside activities. 2 swimming pool, out... More

After a very long trip from Boston via Paris, I finally arrived at the beautiful Sofitel Marrakech Palais Imperial. When anyone is "traveled out" the last thing they want is a dirty, noisy room. I began looking around the standard room I had booked. On initial inspection of the room, I found dirty hair in the bath tub and the... More

We began our 2 week adventure in beautiful Morocco at the luxury Sofitel Marrakech. We booked a suite online and received a special offer of 33% off by prepaying before arrival (no change/cancellation allowed). The hotel is reasonably new and very fresh and elegant. Outside and in, the architects and designers paid heed to traditional and cultural sensitivity. It resembles... More

We traveled to Morocco with our three children and this hotel was one of the highlights. Situated perfectly in the city of Marrakech we walked or secured a car through the concierge to all the sites we wanted to see. The medina is within walking distance as are some wonderful resteraunts. We never felt unsafe walking in this area. The... More

We stayed in a suite - room was very noisy because the floor was part Tiled and footsteps below and above could be heard as well as some muffled conversations and doors closing etc. The Hotel was very busy - the staff helpful and the Breakfast although expensive was very good. The rooms also only had 1 toliet for a... More

Absolutely fantastic hotel that we couldnt fault in anyway! Staff were fabulously helpful and attentive. We went in April which didnt seem the busiest of times so we had no problems with finding a 'bed' by the pool! Towels were provided by the hotel and placed onto your bed by the pool attendants. We stayed in a Junior Suite and... More

Ok, positives - it looks good from the outside, the buffet breakfast is good and in a nice setting, the pool area is large, there is a kids pool and an adults pool (great!!), it has a gym (newish kit but a bit small), the spa looks amazing (I didn't use it but my friends did and rated it), the... More

The hotel is in a great location just outside the medina wall and a gentle 10 minute stroll into the central square. The rooms are very comfortable and well serviced with the only draw backs in ours being a shower that simply flooded the bathroom every time we used it, and and the air-conditioning was almost useless (this despite requests... More

I so wanted to love this hotel, it's beautiful and we were off to a rip-roaring start when we pulled up after our 2 1/2 hour drive from Essaouira with our three young boys and they had a bicycle go-kart course, which they loved. Sadly, the came up against experience after experience of tragically bad service while we were there.... More