I stayed at this hotel with 2 female friends. Unfortunately we were mugged on our second night, the hotel staff could not do enough for us! They were helpful in translating, taking us to police station several times, getting medication from chemist, letting us upgrade to sister hotels spa services for daytime use, nothing was too much trouble. Hotel was... More

Unfortunately on arrival at the hotel the member of staff on the desk when we arrived advised that we had not paid for our room - we had a confirmation from the hotel saying we had paid for both the room and the local taxes prior to arrival which I showed him, he dismissed this and said we still owed... More

Was a bit apprehensive before going due to having read reviews of lots of Marrakech hotels being lovely but staff being rude or ignorant and service poor, but I am happy to say staff at Suite novotel were great, very friendly, great service, patient and very helpful. buffet breakfast was good, nice eating round the pool in the morning, Gym... More

I had been to other Suite Novotels before. My experience was good. Here it's quite the contrary. Let's state the pro's: Location, room sizes and prices Negatives made me give this place a lousy quote as the personnel was clearly overwhelmed by the amount of customers or simply had no experience running a hotel. No linen in the rooms ,... More

no food in the hotel no change in the hotel the cards to enter your room work didn't work the cleaning was done very late in the afternoon the elevators were used by the staff at the same time as the tourists!

Booked online. Excellent designed, spacious,clean, well equipped room with fridge, overlooking the pool with a view of the Katoubia. Reception staff were always helpful and friendly, no problems with extra taxes. Only downside the wifi was a bit iffy in the room but was fine in the bar and reception area. The best thing about this hotel is it's location... More

Teh hotel is maybe one of the best hotel at this price for Marrakech (and trust me I go to Marrakech every year and have slep in many hotels..) It is 10 mn walk from Place Jemaa el Fna and 10 mn walk from El gueliz, so very well located. I have been to the hotel three times and it... More

Good value, booked on line, although reception tried to charge us a higher rate, until I showed my e-mail internet confirmation. Only 1 person at reception usually. Fantastic location, very close to Medina, yet feels away from all the hustle and bustle of the old town. Rooms good size, ours was very clean, excellent bathroom/shower. Fridge and microwave (as suite... More

If you want a very pleasant and spacious room in a quiet section of the city, this is the hotel for you. It is located across the street from the elegant Sofitel (also an Accor hotel, go in and visit the pool and gardens) and just down the street from the casino. The suite slept four of us in comfort.... More