I thought the staff was super friendly and helpful. Customer service in Morocco isn't really a known concept the majority of the time, but we were given a great breakfast and the staff always greeted us at the door and were very helpful. A member of our group complained that his TV didn't work, but who goes to Fez to... More

Room was clean and spacious. Comfy beds. Fantastic breakfast. Staff was kind of snooty though - not very friendly or helpful. Maybe because we were young backpacker types, and the hotel seemed to cater more to business travelers. There wasn't a working remote control available for the TV in our room. Also, not much to do in the area. The... More

Just about good enough. Good central location in the new town. The best part of the hotel is the swimming pool. When I asked if the pool was open I got a strange look and told "yes" with a look that siad "why wouldn't it be?". I think, as other reviews indicate, the reception staff need some training in customer... More

Spent 2 nights here and found it to be excellent value for money (about 300 dirhams per night) In contrast to other reviewers I found the staff very friendly, the reception staff were smiling and joking. Even the cleaning staff were friendly- asking if I'd slept well etc. The room was very clean, the bed comfortable and there was hot... More

The room was clean and comfortable, but staff were not helpful or engaging. In fact they were downright rude most often. More

The staff was incredibly rude, the rooms were dirty, and we had to use our towels to block out the smoke wafting into our room from under the door. Not a great experience. More

DO NOT STAY HERE! We felt unwelcome from the beginning and had to settle for the wrong room because they had given our room away, although we had booked well in advance. The rooms were unclean, stunk of smoke and extremely noisy. The worst place we have ever stayed at! More

We pitched up in Fes using the "new town" as an overnight stop on the way elsewhere (BTW Fes is a brilliant city - just that we were coming back to it). We found that all the other places we tried were either fleapits or full - we had to settle for this place. There's nothing specifically wrong with it... More