I stayed in the Novotel on December 2011 after reading many terrible reviews for most of the hotels in Casablanca. The hotel isn't that bad it was clean and safe. The problem was more with the staff and service. The staff was quite rude. We arrived a day before our parents and while checking in told them if we can... More

While the location was pretty good, the service at reception could use some serious improvement. The front desk was far from helpful (or friendly). I am beginning to think average service is what should be expected from Accor Hotels based on other recent experiences. The rooms were sufficient and comfortable. Additional pillows on the bed would have been nice. The... More

I stayed in this hotel for 2 nights on business. I am Moroccan born and I found the hotel staff not adequate at all. They are rude and unwelcoming, the reception staff are the worse. The rooms are ok. The internet in the lobby is free but if you try to use the broadband in your room, altough there is... More

I stayed four nights at the Novotel Casablanca city centre. I booked through the official website and paid € 111 net per night for a standard room (called “superioir room”), including taxes, excluding breakfast. The check-in was done quickly and efficiently and the receptionist was nice. My room was on the 10th floor, towards the front side of the hotel.... More

As you would expect of a large chain, which was just what we wanted after a trip to lovely Marrakesh. Well situated within walking distance of the medina and nice restaurants (note that lots are not open on Sunday evening or Monday morning). The evening meal we had was not fabulous but nice fresh veg. Club sandwich for lunch VERY... More

Lobbed into this hotel for one night after 17 days touring Morocco. Quality was as good as any Novotel in Australia and service was much friendlier. Admittedly if you are looking for authentic Moroccan ambience you are in the wrong place. But after 15 days of authentic riads with their charm and foibles and 2- 3 star hotels I was... More

Rooms are top notch - clean, comfortable, quiet. However, service was very so-so. Initially there was a muck up with bookings with Accor (we booked through Accor's site, and received confirmation that said the room was pre-paid, but was told it was not paid at the hotel). This hold up took 30mins at check-in, without resolution. 2nd day we asked... More

Nice location, near the sea. Very large room, very clean, good service, rich breakfast. All you would expect from a Novotel. The only problem was that the ocean view rooms did not have the expected view because the port was in between the hotel and the ocean. More

Stayed for 2 nights in this sometimes messy busy town. Others on this board have already noted that many Moroccons have difficulties reading maps or giving directions (in English; en Francais pas de problem). You are well advised to get city maps from Google or Michelin before coming to Casablanca. There are no real, usable, city maps available here. Further,... More