Nice and clean room, helpful staff, hotel seemed clean and very nice.
However breakfast was terrible. They advertised as a hot breakfast. The only hot item was scrambled eggs with ham (lukewarm). Or make your own waffle. The other choices were cold hard boiled eggs, one type of muffin, a couple variations of cereals (but no milk), rock hard bagels,...
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Thank you for your response. It sounds like everything wasn't perfect with your stay. Our new Hot Breakfast is a consistent and prescriptive breakfast at all Comfort Suites Hotels and we're sorry it didn't meet your expectations this time. I assure you, since installing it our scores for Breakfast Satisfaction are through the roof! We will make sure however that...
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We have stayed at this property many times which for us was a different room each time. I have to say every time from the start of entering the hotel we have not been disappointed. The front desk personnel has always been polite and helpful, our room is clean, spacious and updated, complimentary breakfast is plentiful and the beds are...
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Wow! Thank you so much for your kind comments. We are extremely pleased to hear that you enjoyed staying with us. We will pass along your kind words to our staff. We look forward to seeing you in the future. Thank you again!!
Tom Stahl-Director of Sales
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Good hotel - friendly staff and clean rooms. Pool and hot tub were clean. The exercise equipment does not work.. Hotel location is great--it's right next to the two brothers brewery and restaurant. The casino is a short walk away.
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We appreciate you taking the time to review our hotel. We are glad to hear that you enjoyed the location and the Two Brothers Roundhouse. We are working on updating our fitness equiptment and apologize that there was an issue with it during your stay. If you need any future assistance please do not hesitate to contact us.
Tom Stahl-Director...
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We stopped overnight without reservations and really liked this hotel.. The front desk person Terrace I believe her name was greeted us with very friendly service.. She was also helpful in area attractions and printed out information to get later on our way out on the town.. Found the rooms very clean and comfortable.. You can walk to the Casino..
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Thank you for taking the time to review our hotel. We are very glad to hear that our Front Desk Agent went above and beyond for you. We will let her know that you were pleased with your stay. Please keep us in mind for any future stays. If you need any further assistance please do not hesitate to contact...
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This hotel was what every hotel should be--clean, friendly, great beds, large bathrooms, and
a very quiet night's sleep. It was within walking distance to two wonderful restaurants. The staff was very friendly and so helpful! And the breakfast that is included was very good as well.
My daughters and I came for a family reunion; the location was perfect....
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Thank you so much for taking the time to review our hotel. We look forward to seeing you in the future. Your kind words are greatly appreciated. If you need any future assistance please do not hesitate to contact us.
Thank you,
Tom Stahl- Director of Sales
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This hotel had everything we needed, and the kids loved it! Spacious rooms, not one issue that the staff didn't bend over backwards to accommodate!
the best part was I SAVED money by staying here!
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We are so very glad to hear that you enjoyed your stay! We are also glad to hear that the children enjoyed themselves as well. I will pass along your comments to our staff and let them know that they are doing a fantastic job! If you need anything in the future please do not hesitate to contact us.
Tom...
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There are a few things that I really liked about this hotel. First it was clean! From the lobby to your rooms it was very clean everywhere. They had the white covers on the beds. I really like this. The rooms where nice and updated. I like love this area in IL. If you have time go next door and...
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We are happy to hear that you enjoyed your stay with us. We always try to maintain the highest level of customer service and cleanliness. We are also glad to hear that you enjoyed to Two Brothers Round House and Baleydoyles. We will pass on your kind comments. Thank you again and we are glad that you enjoyed your stay....
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I stayed at the Aurora, Illinois Comfort Suites on September 16 - 18th, 2011. Upon my arrival Ms. [--] was very friendly and made me glad that I had selcted this hotel. She gave me directions and even gave me a business card with thehotel phone number to call her in the event I got lost. I have stayed in...
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Thank you for taking time to review our hotel. We are happy to hear that our staff went above and beyond to assist you and I will be happy to pass your kind words along to them. Please Keep us in mind for any future travels. Thank you again for your patronage and do not hesitate to contact us if...
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It was very clean, the staff was very accommodating. The breakfast area was very organized and clean. We will be back in August. I would recommend this hotel to anyone.
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Thank you so much for your response. We are glad to hear you enjoyed your stay and will coming back in August. If you need anything in your return stay please let us know. We are looking forward to your return.
Tom Stahl-Director of Sales
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Going to stay in a city I was not familiar with, or what location was best to my work, I prayed it would be safe and comfortable as I was there for 4 weeks. This hotel is really comfy. It did not have a bar, which I was hoping for to hang at and meet people, but the breakfast was...
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We really appreciate you taking the time to let us and other travelers about our hotel. We are very proud of our staff and facilities. We look forward to your return!! If you ever need any assistance, please feel free to contact us at anytime. Thank you again!!
Tom Stahl
Director of Sales
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65 Reviews
23 Reviews
13 Reviews
