Arrival was a classic case of "I will wait on you when I'm ready". I walked up to the reception desk and the clerk was on her cell phone - from what I gather talking with her boyfriend. She looked up when I walked in, but kept talking on her cell phone for another 45 seconds only to be interrupted... More

The customer service is great. Thank you Erica Dunn(Asst. GM) for taking the time to accommodate my needs. I love the rooms and I have no complaint about them. Ive stay at this hotel three times and soon Im heading back and I am looking forward to staying here again.

After changing rooms several times and looking into several other rooms this hotel is lacking maintenance. Room 408 is leaking water from the toilet, the shower curtain rod is so loose the curtain will only stay put in the middle of the shower rod and the TV needs two remotes to operate. The worst thing about it all is that... More

I currently live in VA. However, my dad has lived in Augusta for a while and is now living in a nursing home in Louisville. We come up often to visit. We always stay at the hotel on Noland Connector because it is clean and the staff is really great. We arrived early once and thought that we would have... More

When arrived to the hotel, it wasn't what I expected. I was thinking it would be more upscale given the name. However, I was wrong! They were in the process of changing the older model televisions for flat screens. This should have been done a long time ago. The bathroom was in need of renovation- cracks in the shower... Although... More

We were told that this hotel was one of the top ones to stay at in the Augusta area as far as being clean. We checked in-service was terrible. The staff member did not even listen to me when I asked her to change the reservation from my friend to myself. She did not type any of my information. I... More

King room was large and good space to work. Stayed 11 days. Area was safe. No noise from other guests or from outside. Windows opened which was nice. Bed was comfortable. Staff was excellent. I needed to have the AC unit cleaned and Anthony took care of it immediately. He also steam cleaned the carpet the next day. Rooms are... More

Check in staff was efficient and pleasant. The lobby was ok, especially since I really don't spend any time there. I also noticed that there were three conference/workshop rooms that might be of use to business travelers. My room was through a discounter, so I got a good rate and what I received was reasonable. Bed, large desk, chair, small... More

Stayed weekend of July 8th for the Dixie Youth State Championships. We had 10 rooms. The staff was great, Keith, the Sales Director with the bookings and the greating of each family and Joel the General Manger could not have been nicer. The day time front desk staff was awesome as well.There was one lady specifically that was working all... More