The front service was rude and non professional. I informed them at check in about the light not working in the room and their response was non apologetic and non caring for a solution to the problem. The pull out bed sheets were dirty. It was of stains. I also found the toilet paper dispenser to be broken and informed... More

This is our second stay at the Country Inns & Suites at this same Augusta location. The location is great, it's right at I-20, lots of restaurants, shopping and other activities. But the hotel itself is a mess!! I promised myself I wouldn't stay here again, but we did, because I was given a $25.00 gift certificate as compensation for... More

So I'm staying here currently for the state swim meet. We checked in, the room smelled somewhat smoky. I called to make sure it was a non-smoking room. I was assured it was. The room was 63 degrees, the window was open, and it is about 95 degrees in Augusta today. Mysterious! But the smoky smell seemed livable, so we... More

I paid $594 per night for a $150 maximum quality room, and we had no water in the morning to shower. The front desk told me it was only their hotel that was without water; but when I was finally contacted about this to ask for some type of refund, Ricky told me it was a break in a pipe... More

Stayed for two nights in January 2011 when attending a swim meet in Augusta. Location was convenient to swim facility as well as dining. Room was nice and bathroom seemed newer/upgraded. Not sure if this facility was built more recently than other Country Inns we've visited. Price was a bit cheaper than other nearby suite hotels. Only a few minor... More

Highly recommend this hotel. Great location right off of the interstate, but not too close to where traffic noise is a problem. The staff here is super great! More

The heat would not go above 65, the rug and sofa had stains all over. the curtain would not stay closed had to use duct tape to keep closed since we were on the ground floor. We were passing through and this was all we could book for the night. really didnt like the location. But on the other hand... More

The hotel is dark, dingy, and overall dilapidated; not at all what I expected of a Country Inn. Stains on the carpet. The air is stale. Smoke reeks from the rooms. Good luck if you have sinus issues. Most of all, Ricky Albino, the Front Desk Manager, is one of the worst hotel "customer service" representatives I have ever encountered.... More

The management and staff of this hotel are the worst. They treat their customers awfully. If you stay here the results are your own fault. More