There is nothing around this hotel except for fast food, YUCK! The front desk is the worst ever! not helpful at all!! Tried to exchange currency 2x and both times they said no. They were not friendly nor did they ever smile. The housekeeping service was a joke! beds weren't made till late in evening, they removed pillows and did... more

Cannot complain about the facilities. The room and bathroom were clean and spacious. We had a beautiful sunset view overlooking the airport and the volcanoes in the background. The breakfast buffet was the BEST we had during our entire trip in Central America. However, the front desk service is extremely poor. In addition, we arranged with the chef to have... more

I stayed at Crowne Plaza Guatemala for 3 nights. The overall experience was not bad, it has some very good features (including service), but some problems: Pros. a) Location: Pretty close to the airport (actually it has some terrific views of the airport from de gym at the 11th. floor), and to Zona 10 and Zona 9 (where most of... more

The Crown Plaza hotel in Guatemala City is conveniently located at about 2 miles from the airport. Room amenities and bedding are OK, Housekeeping staff excellent but be aware that half of the rooms are located above the crazy-busy Avenida de las Americas with a non-stop heavy and noisy traffic day and night (except on Sundays from 10.00am to 2.00p... more

I went to Guatemala City on spring break to do mission work with some classmates and we had connections so it was pretty cheap. Anyways, this hotel is great.. the staff is so friendly, the place was very clean and tidy. The buffet breakfast was amazing.... alot of american foods as well. The pool was on the small side, but... more

We have stayed twice at the Crowne Plaza, once in October and once in December. Our suite was MUCH cheaper than the Westin and IMMACULATE. We were traveling with our son and soon to be adopted daughter, and their socks were filthy black after 5 minutes of playing in our room at the Westin but never even showed dirt at... more

Located right by the airport, this hotel was baaad [--]. Electronic key access everywhere, a little casino in the lobby, and a real amazing gym at the top with great views. We stayed in a twin room but the room was a good size and comfortable. The hotel had a shuttle service every 30 minutes throughout most of the day... more

Unfortunately, my stay at this hotel was awful overall. The front desk staff was very cold, rude and unhelpful. They left me waiting at the front desk for almost 20 minutes while two of the staff were on the phone laughing and joking. Then when I needed to exchange money they only offered to exchange $50 for me, although I... more

Negatives: Hotel airport shuttle never showed up to pick my husband and I up at the airport (we called them twice to confirm our flight arrival). Very unhelpful and cold front desk staff. Aging hotel with dated fixtures and furnishings. Small/slow elevators Traffic noise was terrible.....we were on the 4th floor and could hear everything from the street. We ate... more