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All 47 Guatemala City hotels

Crowne Plaza Guatemala

3.5 of 5
Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
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Crowne Plaza Guatemala
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63%
Ranked #11 of 47 hotels in Guatemala City
Most recent review
4 of 5 stars Reviewed 15 June 2013
disairi Aguadilla, Puerto Rico
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119 reviews from our community

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Aguadilla, Puerto Rico
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 15 June 2013 NEW

I stayed here on a 5 night stay on May. The Hotel decor is a bit outdated but apart from that the services was Excellent and the food service has pretty good too. Not a 5 star hotel but has a five star service. The hotel is close to Zona Viva where you can find great restaurants and hangout pleaces.... More

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María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
17 June 2013

Dear guest: It's so good to know that you enjoyed your stay at out home. Thanks for your comments about aur service and food. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager More

Mexico
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 21 April 2013

The Hotel definitly need maintenance. The elevators dont work very well, the internet service is a nightmare, and the cold and hot water in the shower are bad label. Yes I waited 10 minutes openning both hot and cold water when I realized they were swap. I was really suprise this hotel can have the Crown Plaza brand name My... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
23 April 2013

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff... More

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Cali, Colombia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 28 March 2013

Rooms: Spacious, good beds, clean. The bathroom needs renovation it looks old (as the whole hotel does). The water in the shower does not get very hot. Food: Breakfast buffet is worthy plenty of choice, good service. Location: Close to the airport, with free shuttle airport service. No restaurants at walking distance. Service: The front desk staff is a little... More

Was this review helpful? Yes
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
1 April 2013

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy... More

Guatemala City, Guatemala
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 19 March 2013

This is a nice place with good service and good food, but they always down the quality , the first time I visited here all was great, the second time instead the food was not so good and the room had problems with the air conditioning . But its acceptable because it not cost a lot. Badly they had some... More

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See 11 more reviews by Khazimba Z for Guatemala City
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
26 March 2013

Dear guest: Receive a warm greeting from Crowne Plaza Guatemala team. Thank you for your feedback about your stay with us. As far as the inconvience you told us before it must have been a misunderstading since none of our employees has been arrested , I am sure it was a mistake. If you have any conserns or questions do... More

Brooklyn, New York
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 15 March 2013

This Hotel is a little dated, but very well maintained. Can still be called a Crowne Plaza. The rooms were very comfortable, and it had good work space. The room was clean and had a flat screen TV. On 30 minutes from the airport and close to the Zoo and marketplace. This property has a good Spa and if you... More

Was this review helpful? Yes 5
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
18 March 2013

Dear guest: Thank you for choosing the Crowne Plaza Guatemala! I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager More

Rio Dulce Guatemala
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 9 March 2013

and I still stay at the Crowne Plaza. I love the breakfast buffet (included) and the rooms are nice and clean. I like the location, it is possible to walk to the zoo, the artesania market and to visit the museums from here. It is also very accessible to Zone 10 where I do most of my shopping. I prefer... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
18 March 2013

Dear guest: It was a pleassure to have you here again. to contact you again and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you. Thanks for your comments, which are so important... More

San Antonio, Texas
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 9 March 2013

The Crowne Plaza is conveniently located near the airport on Avenida Las Americas. I found the staff very friendly and most were bilingual. The rooms offered comfortable beds, a large flat screen TV and small work table. You will find a well equipped exercise room on the top floor with great views of the city. They offer a nice breakfast... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
18 March 2013

Dear guest: It's so good to know that you enjoyed your stay at out home. Thanks for your comments. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager More

Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 March 2013

The hotel is very close to the airport and they provide a shuttle every 30 minutes. The service is very good and very friendly. The facility is dated and could use some renovation but overall nothing to complain about. If you have any problems, ask to speak to Perla. She is the one of those people you always hope to... More

Was this review helpful? Yes 1
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
6 March 2013

Dear guest: It's a pleassure to contact you again and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you. Best regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager More

Forest, Virginia
Top Contributor
172 reviews 172 reviews
38 hotel reviews
Reviews in 69 cities Reviews in 69 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 24 February 2013

I really enjoyed my stay here. The standard room had an excellent view overlooking the airport runway with volcanoes behind it. Lots of fun plane spotting! Even though it's right next to the airport, there weren't any noise issues at all. Room was comfortable and well-appointed. I appreciated the added security on each floor and felt very safe here. Wi-Fi... More

Was this review helpful? Yes
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
4 March 2013

Dear Guest: Thank you for staying with us and to let us satisfy your needs. It is good to hear that you have enjoyed our restaurant and the room view that we offer. It a pleasure to tell you that beside being close to the airport and a few restaurants, now we are offering transportation to spots in the city... More

Maidenhead
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 7 February 2013

The location is great for the airport - just 5 minutes away. But it's awkward for eating out. Sure, there's a Mexican down a side street, a MacDonalds, TacoBell and Burger King close by. But the best place for restaurants and an evening stroll is a couple of miles away around Plaza Fontabella shopping mall. Guatemala City is not a... More

Was this review helpful? Yes
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review
12 February 2013

Dear Guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy... More

 
 
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Additional Information about Crowne Plaza Guatemala

Also Known As:
Crowne Plaza Guatemala Hotel
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotels in Guatemala City
Price range (per night): ₹5,146 - ₹8,674
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza® Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage® Program amenity kit. Make your reservations today! ... more   less 
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