This ritz has a phenomenal location and the hotel/rooms are very nice. The highlands base area is quiet and relaxed, lifts are located adjacent to the hotel. Each of the residences is well furnished and nicely remodeled. Unfortunately, the service here can be inconsistent. Some of the staff will go out of their way to be helpful and pleasant, and... More

Concierge department needs major overhaul. They never followed through with their duties. we were always chasing them and cleaning up their screw ups. They messed up ski schools for our kids, ordering the food shopping list, not understanding their own shuttle service and how it works, etc.... This list goes on. Just a major disappointment. They need to be trained... More

The hotel is very nice and in a beautiful location, but the service was inconsistent. Everyone was very friendly, but I had a number of annoying issues: my room service meal was incorrect, the movies on demand was not functioning, the maid knocked on my door when I had the do not disturb sign on, I could hear the plumbing... More

Family stayed 2 nights at ritz aspen the week before x mas. There are 3 buildings that all back directly to the ski slope/lift. We had a 3 bed condo in Elkhorn, which i think is the best of the 3 buildings due to the pool/spa and proximity to the lift (15 yards). The condo itself was wonderful. Everything has... More

I have just returned from 10 days in a three bedroom condo at the Ritz Carlton. While we got off to a rocky start, but due to some great snow and quick thinking by the Ritz management everything turned out great. Due to some screw ups by United Airlines, our flight from Denver to Aspen was delayed for 3 hours,... More

The problems began at the airport. We had arranged to be picked up by the hotel shuttle but they forgot to send someone. We called and eventually someone came and got my family and me. When we arrived at the hotel we found that our room phone did not work. After TWO days of complaining, electricians and service people started... More

We had a business meeting at this facility and was one of my all-time favorites. The architecture was great and really made you feel at home in the Colorado Rockies. Ritz-Carlton is almost always a fantastic experience. Excellent service, good food and ambience. I've stayed at various Ritz-Carlton's and while they are typically too expensive (even for business trips), they... More

Skiing in Aspen was the most fun ive had in ages. The slopes were just outside the hotel, so it was a proper ski in-ski out experience. For those more experiences skiiers Aspen might not be challenging enough, but there are plenty of places around that are, in example vail. It was absolute pure bliss to go back to the... More

As someone who has stayed at several Ritz Carlton properties in the past few years I was somewhat concerned about this property before my visit. After reading some of the reviews on here I wasn't as excited for my trip as I should've been. The Ritz Carlton Club in Aspen Highlands is perfect. Its a few miles from town and... More