Likes:
- Location is close to lots of good restaurant
- Clean overall
- No smoking building
Dislikes:
- Gave us a non working key on first night of check in
- housekeeper left window open, no wonder it was so cold on our first night
- only one person in front desk while 5 other people waiting
- came...
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I have stayed at this Hotel no less than a dozen times over the years and am always satisfied. Although the hotel does not boast great views or stunning landscaping, it suffices for anyone looking to get a good night's rest in a clean hotel setting.
The rooms are clean and the added touch of serving fresh cookies every morning...
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Dear Guest,
Thank you very much for your feedback reagrding your recent stay at our property. Please accept my apologies on behalf of my staff for not offering and/or provide you assistance with your lugagge.
It is thru direct feedback like yours that we are able to improve our level of service, as we use it in our daily trainings...
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My daughter attends school in the area and we have stayed at this property several times. We typically book with a third party like Expedia or Priceline. On this visit I requested two double beds instead of a king due to the fact that I was not feeling well. I was told that it would be an additional $10.00 per...
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Reviewed 26 June 2011
Dear guest,
Thank you very much for providing us feedback regarding your recent stay experience at our hotel.
I am sorry about the misunderstanding regarding the difference in price in our room types, there is a $10.00 per night difference between our King size rooms and our 2 Queen Beds rooms, and I believe the On-line company you booked the...
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My hubby and I travel a lot. JmThis is the second trip using a Hilton Hotel in the last 4 months; I won't ever use them again. The facility is clean, quiet and feels safe butthe bed is not to my taste. I. Feel like I'm sleeping on the old bed my Mom-in-Law has inher guest room. It's like sleeping...
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Dear Guest,
I wanted to thank you very much for your feedback in regards to your recent stay with us last month, and I am sorry to hear that you dit not like the Garden Sleep system beds in our king size bed rooms. As you may know they are like the number sleep system beds, they have a dial...
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For my recent visit to California I needed a hotel which offered close proximity to Santa Anita racetrack, clean, comfortable rooms which also offered good value for money. I can safely say that the Hilton Garden Inn Arcaida ticked all of those requirements and exceeded my expectations.
My usual experience with the 'average three star hotel' has been mixed and...
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Dear Guest,
Thank you very much for your kind comments regarding your recent stay with us. It is thru direct feedback like yours that we are able to improve, and better our product, as well as our level of service that we provide to our guests on a daily basis.
I have shared your comments with our staff.
Looking forward...
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For the price you can't beat this hotel!
I have stayed at this HGI several times (5 or 6) and every time I have had a pleasant experience. The rooms are newer and updated with LCD TVs. The view from the hotel isn't much to get excited about; however you can see the mountains to the north of the hotel....
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Dear Guest,
Thank you very much for your comments and feedback regarding your last stay with us. I also wanted to thank you for your understanding during the power outage we have experienced due to the strong wind storm that caused so much damage in our city as well as neighboring suburbs.
Thank you again, and look forward to see...
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Stayed here for 3 night stay in December for business. I am Diamond HH member. Hotel is typical Garden inn with clean rooms and clean common areas. Does have the Dial beds which either you really like or really hate. I do seem to sleep better on these. Rooms have HD TV with typical selection. AC is window unit and...
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Dear Guest,
I am sorry to hear that you and your co-worker had food poisoning and you feel that is was due to the breakfast food from our restaurant. We did not have anybody else from our guests, and associates that consumed, or were in contact with the food during that day report any food poisoning simptoms.
If I can...
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If you're familiar with HGI, then this is as familiar as they come. What makes this stand out is the friendly, helpful staff - they really make you feel like they enjoy what they do. The breakfast was better than many Garden Inns - fresh fruit was fantastic. Room price was a real value, too, and the location is convenient....
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Dear SWDCtraveler:
Thank you very much for sharing your recent stay experience at our hotel, it is thru direct feedback like your that we are able to better and improve our service as well as our amenities offered to our guests. I have scheduled a maintenance repair for both treadmills, I am sorry that they were not up to standard...
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Have stayed at this hotel numerous times in the past few months and continue to be impresssed with the staff, who are always very friendly and helpful with an "can do" attitude. In addition, the rooms (and I have stayed in various rooms there) are always immaculate. The continental or cooked to order breakfast makes for a good start in...
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Dear Guest,
We are delighted to hear that you enjoyed your stay with us! Our guests' satisfaction is our #1 goal. We look forward to having the opportunity to serve you on your next visit to the Arcadia area.
Cordially,
Juan Navarro-Sigala
General Manager
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Stayed here for the Thanksgiving weekend. Conveniently located close to the 210 freeway. Front desk staff was professional and personable.
The room was clean and spacious with a comfortable bed. The window in the room opens (which is a plus for those who like a little fresh air).
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Dear Guest,
Your feedback is greatly appreciated. We are glad that you were staisfied with the amenities and cleanliness of our hotel. We take pride in our hotel as we strive to exceed all of our guests' expectations.
We look forward to your next visit!
Cordially,
Juan Navarro-Sigala
General Manager
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