10 min walk from Disney entrance. Family room convenient for family of 4. Rooms need renovation, everything is old. Just suitable for a sleep. Internet connection very slow. Interrupts freq. Value good for 4. Get what u pay for..
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Dear HatOrth,
We appreciate your feedback. We're glad you enjoyed our family suite, convenient location and good value. Your suggestions are very important to us and will always be taken very seriously. Thank you for staying with us. We hope you and your family will visit again soon.
Best Regards,
Beckley Van Cleave
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We looked every where for your families first vacation. We are a family of 6. We chose this hotel and everyone was very happy! When I checked us in I requested a crib be brought to the room for our youngest 5 months at the time. We went to the room and before I could put my bags down there...
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Dear BusyM0mAZ,
It is our pleasure to provide family friendly accommodations and the exceptional customer service that you deserve! Thank you for all of your wonderful compliments on our Anaheim hotel. We are ecstatic to hear that you and your family have chosen to book your family vacation with us again this year! We appreciate your patronage and look forward...
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the room was clean, sizeable but tired and worn out. we were there to see disneyland with the kids anyway, so werent expecting to see much of the room. the location is perfect - ony 10mins walk from the park with a decent ihop across the street. good free wifi service. nice comfortable beds and chirpy staff. decent value if...
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Dear alamo36,
Our entire staff is very pleased to hear that you enjoyed our cheerful customer service! Thank you for taking the time to give us your feedback by completing the review. We are also happy that you were nice and comfortable in our accommodations and that our convenient location was perfect for you and your family. We hope you...
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We stayed at this hotel from Jan 13-15 for a quick weekend trip to Disneyland. We booked a kids suite in order to have more room for the 5 of us traveling. The separate kids area with the bunk beds was nice, but the room was "tired" at best. One leg of the kids table and chairs was broken off...
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Dear javillane,
We appreciate you bringing the details of your stay to our attention, and apologize for any inconvenience you experienced. Your comments and suggestions have not gone overlooked. We take our guests feedback seriously, as it assists us in our commitment to deliver the very best stay for each of our guests. We do hope you will decide to...
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I spend what seemed like hours trying to decide the best hotel for my families recent trip to Disneyland and yet have it be with my budget. With three kids you either get two rooms or find a suite. I then looked and looked and finally booked the Portofino.
Our stay was great, a short walk to Disneyland and Downtown...
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Dear MitMor7,
We are very pleased to hear that you are happy with your recent decision to stay with us, especially after spending hours of your time researching Anaheim accommodations. Thank you for your great ratings and compliments on our property. We're glad you will definitely stay with us again!
Regards,
Beckley Van Cleave, General Manager
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With our family of 6, we chose the King-bunk bed room. It was perfect for all of us. It was a short walk to the Disneyland/CA resorts, about 15 minutes.
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Dear lovelife2012,
We are ecstatic to hear that we are a perfect fit for you and your family of 6! Thank you for your review and compliments on your experience in one of our Family Suites. We appreciate you making us your choice in Anaheim accommodations, and hope to have all of you as our guests again soon.
Best,
Beckley...
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we stayed here with our family over christmas.It ws clean,close to Disneyland and very acceptable.I think the bad reviews are ridiculous,we were worried for nothing,nice pool,so close to walk to everything.helpful staff,great parking.you can rent a car right in hotel,and be picked up right there for any tours.edxcellent family on a budget hotel.
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Dearkathtia37,
Thank you for the excellent ratings and review! We love hearing when our guests enjoy everything about their experience with us. Again, thank you for completing the review. We look forward to your next visit to the Anaheim area.
Best Regards,
Connie Gore, General Manager
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Would like to rate this hotel 3.5 out of 5. We stayed for 5 nights in a kids suite. Liked the fact the kids had their own room and TV. There was enough space for our cases, but it wasn't overly spacious. The bed was comfortable, although all the fitted sheets kept scrunching up as the elastic had gone on...
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Dear Kerry C,
Thank you for choosing to stay with us during your recent visit to the U.S. We appreciate your candid review on our property. Thank you for your compliments and suggestions. Your feedback is very important to us, as we are continually striving to deliver the very best experience to each and every one of our guests. We...
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The sheets had hair (not mine!) all over it. The comforter looks like it hadn't been washed. And there were more hair in the bathroom. That's just unacceptable. As convenient the location is (very close to Disneyland), I won't be staying here again. I'd rather stay at a clean hotel a mile away and just walk. The only positive thing...
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Dear Mark F,
We are very disappointed after reading your review. Please accept our apologies. We take your feedback extremely seriously. Please know that we have taken immediate action into further investigating the details and will make the necessary changes in order to ensure that this does not happen again. Thank you for your review.
Sincerely,
Beckley Van Cleave, General...
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Rented the two room suite, perfect for the family. It was on the corner of Harbor and Katella Blvd. None of us sleep because of the traffic noise, we got to hear every bus, truck and motorcycle that passed on these two busy streets. The A/C-Heat unit is in one of the bedrooms (basically at the foot of the bed),...
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Dear Jim K,
We are very sorry about the inconvenience you experienced with our A/C unit and appreciate you bringing this to our attention. Please know that we are here 24/7 and it is always our pleasure to assist you in any way we possibly can. Our maintenance staff can be at your door within minutes of your phone call...
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