I have stayed at the St. Regis before and enjoyed it. i brought my wife along with me for this time this past friday evening. At check in I asked for a nicer room as I had my wife with me. The front desk was very nice and gave me a room---although the one I requested was not available. The...
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Dear Guest,
Thank you for your loyalty to our company. We are delighted that Ertug and the rest of our team ensured your family a wonderful experience. Thank you again for the compliments to our staff. We look forward to your return visit.
Warm Regards,
Ammar Sammad
Director of Rooms
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Beautifully apportioned hotel with luxury amenities and matching service.
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Dear Guest,
We are delighted that you enjoyed our hotel and the service provided. We look forward to your return visit.
Warm Regards,
Ammar Samad
Director of Rooms
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Not the quality you expect from a five-star hotel. Some of the bellman looked at us in a funny way because apparently we were not wearing suits like the rest of the clientele they might be accustomed to (great customer service...not), the front desk clerk said the room was not ready at 2:45pm, when check in is at 3pm, without...
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Dear Guest,
Thank you for taking the time to share your feedback. Please accept my sincerest apologies for the experience you had at our hotel. The service should have been better. The room should have been in perfect condition and we should have been more responsive when the issues came up. I would like to speak to you at your...
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We just returned from a brief stay in DC and were very impressed by the St. Regis Hotel staff. The room was not large, but it was very comfortable and perfectly spotless. We stopped by the lobby bar the first night, and had a nice time with a friendly bartender and customers. Good service really shows up when you really...
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Dear Guest,
Thank you for taking the time to post your feedback. We are delighted that you enjoyed your experience at our hotel. We are very fortunate to have a security team lead by Alvaro Jimenez, who take pride in assisting our guests. We look forward to your return visit.
Warm Regards,
Ammar Samad
Driector of Rooms
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We stayed last weekend at the St. Regis. It is a gorgeous hotel and the rooms were very nice. We all enjoyed the TVs in the mirror in the bathroom. We had several small problems that we did not mention to management, but which shouldn't have happened at a hotel of this level. In one of our rooms at arrival,...
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Dear Guest,
Thank you for taking the time to post your feedback. I am sorry that we did not meet your expectations. I have addressed the very important issues you described. I would like to speak to you in person at your earliest convenience. I may be reached at 202.638.2626 or ammar.samad@stregis.com.
Warm Regards,
Ammar Samad
Director of Rooms
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This is the best hotel in all of Washington DC. I have been travelling to DC 50 weeks a year for the past 7 years, and I have yet to find a hotel that has superior rooms or a more amazing staff. As a Starwood Platinum member, they went out of their way to ensure all of my needs were...
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Dear Guest,
Thank you for the wonderful review. We are honored that you rank The St.Regis the best in DC. Lukas is an outstanding team member that genuinely cares about our guests. We are very fortunate to be represented by Lukas. Thank you again for the wonderful feedback. We look forward to your return visit.
Warm Regards,
Ammar Samad
Director...
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Wile the reception area to the hotel is delightful the rooms we were given were small and dark. This was not a huge problem as we spent little time there what spoilt the stay was the rudeness of the staff. The restaurant staff at the hotel were extremely rude, unhelpful and indifferent. We had breakfast both days there and one...
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Dear Guest,
I am saddened to read about the service you received. We are committed to delivering uncompromising service to our guests. I would like to personally speak to you at your convenience. I may be reached at 202.638.2626 or ammar.samad@stregis.com. Thank you for providing your feedback it certainly allows us to improve the experience we provide to our guests....
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Whether in DC to sight-see or on business, this hotel is in close proximity to where you need to be. The rooms are very clean and the TV in the bathroom is a huge plus. It was also nice to get back to the room after a long day of walking to find complimentary water bottles waiting for me. My...
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Dear Guest,
Thank you for taking the time to provide your feedback. I am very sorry to read about the interaction you had with one of our staff members. There is no excuse for what happened and we have addressed the issue. I would like to speak to you at your convenience. I may be reached at 202.638.2626 or ammar.samad@stregis.com....
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My husband and I spent the most "Unforgettable Christmas" 12/25/11 at The St. Regis in Washington D.C. We were greeted by the bellman and taken to the front desk. Ertug the front office manager, give us an excellent service and went out of his way to accommodate us. He also made reservations for us to have christmas dinner at the...
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Dear Guest,
Thank you for your wonderful feedback. We are delighted that you had an unforgettable experience at The St.Regis DC. Ertug and the rest of our staff strive to create wonderful experiences for our guests. Thank you again for your thoughtful comments. We look forward to your next visit very soon.
Warm Regards,
Ammar Samad,
Director of Rooms
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First the good points: great service, all the staff were delightful, kind, helpful and genuine. In addition the hotel has a great location, perfect for walking across Washington. The hotel is also a pretty building with some fine public rooms. But the downside is the bedrooms. We paid for a higher quality room, which while large was dark and rather...
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Dear Guest,
Thank you for taking the time to share your feedback. We appreciate the nice comments about the quality of the service. In addition, we have addressed the cleanliness items you mentioned to our team. I am sorry that we did not exceed your expectations during your visit. I would like to speak to you at your convenience. I...
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