Reception was fast and efficient and the staff made you feel welcome. This is a hotel that is around a 10 to 15 minute walk to all the sights that you would want to see. I had club level access and although the club room is nice it lacked atmosphere, could have been due to the fact that there was... More

While not in the city center, the hotel is on the river, close to the castle and a 10 minute walk to the old town center We preferred this location as it was quiet at night and the rooms and common areas were spacious. Front Desk staff were very friendly. One day when it was cloudy they insisted we take... More

Stayed here for a long weekend based on the reviews on trip advisor. We had no problems at all. Hotel was fantastic , rooms were fantastic , location & service were all perfect . I would say worth paying extra for a river view room. The roof terrace is great for the views & if the weather is nice its... More

We arrived early and as our rooms, [there were 6 of us travelling], weren't all ready we were able to use the one room that had been prepared. Staff are delightful and very friendly and helpful, and the position of this hotel is excellent for a short walk into the centre and is very close to the Castle and river.... More

The staff at this Sheraton are professional, friendly and are genuinely concerned about having a carefree stay. Always greet you with a smile, and ready to help. The hotel has a large atrium which is the center piece of this well kept establishment. Our room was spotless, and fresh. The location is a 10 to 15 minute walk to the... More

We arrived late evening and switched from twin beds to a double - no problem - the largest king size bed ever! We had drinks and a snack at the rooftop Vodka bar which was excellent - welcoming and great service. The room was spotlessly clean with complimentary slippers, bath robe and toiletries - we only booked the classic room... More

From the moment we arrived to the moment we left, the staff at this hotel looked after us. We were only in town for the weekend, and were spending one whole day of the trip at Auschwitz, and I'm so glad that we chose to book this hotel, because we needed the pampering after the emotional experience of seeing the... More

My husband and I spent a lovely long weekend in Krakow staying at the Sheraton. All in all it was a great experience the hotel was in a good position, clean, quiet and the staff were excellent. However, there were just a few 'wee niggles'. For a top international hotel they disappointed slightly with the rather economical provision of milk... More

The hotel has an unbeatable location right on the river and Wawel Castle and within walking distance to the old town. Rooms at the back have a view of the castle and was clean, large and comfortable. The double bed was very wide (King size?) and we slept well. The lobby bar was good, but the view from the terrace... More