Our family of 6 has stayed in apartments all over Europe and had wonderful experiences with them. Not this time. We stayed 5 nights in the Old Town B51 Exclusive.

Their driver that picked us up from the train station was rude, unfriendly, and unhelpful. When we arrived at the apartment, half the lights didn't work, the TV didn't work, and a door handle were falling off the door. He said he would send someone out the next day. (great plan) We were told their office was opened 24 hours a day if we needed them. The problem, the office is located 20-25 minutes walk to the other side of the river, and there was no phone in the apartment (no alarm clock either) For those of us from the US this is a problem as our cell phones generally don't work in Europe. By the way, I ended up fixing the lights in the apartment, the TV never worked, but they did fix the door handle.

On our fourth night we had the joy of no hot water. There was a note (the fact there was a note... more